Senior Enterprise Architect
7 days ago
We are seeking a highly skilled Senior Enterprise Architect to lead the development of our next-generation Customer Support Technology on Atlassian's cloud platform. As a key member of our Engineering organization, you will drive the strategy and implementation of this critical initiative.
Key Responsibilities- Formulate a comprehensive strategy to migrate our Customer Support Technology from the current implementation to the next generation on Atlassian's cloud platform.
- Collaborate with dependency teams to develop a detailed plan and roadmap for the migration.
- Migrate the Customer Support organization to the new system while ensuring high customer satisfaction and keeping support costs low.
- Develop and drive the adoption of Supportability standards across the entire Engineering organization.
- Act as Technical Lead for a team of engineers and be responsible for the quality of the code base and operational excellence.
- Build relationships with key Customer Support organization stakeholders and Engineering leaders across Atlassian.
- Bachelor's degree in Computer Science or equivalent.
- 10+ years of experience working as a senior Software Engineer.
- 5+ years of experience acting as Technical Lead for a team of engineers.
- Experience with Customer Support Technology, ticketing systems, and the use of AI to solve customer support problems is a plus.
We strive to design equitable and explainable compensation programs. The baseline of our range is higher than that of the typical market range, but we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $234,100 - $312,100
Zone B: $210,700 - $280,900
Zone C: $194,300 - $259,000
This role may also be eligible for benefits, bonuses, commissions, and equity.
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