Optical Customer Support Specialist
2 weeks ago
We are seeking a dedicated **Customer Service Representative** to join our team at **ENCORE OPTICAL LABORATORIES LLC**. This role is ideal for individuals who excel in a dynamic environment and are committed to providing outstanding service to our clients. The successful candidate will be detail-oriented, fluent in both English and Spanish, and possess strong problem-solving skills.
Key Responsibilities- Accurately and efficiently process prescription orders.
- Manage incoming customer calls and inquiries.
- Assist clients with order placements and issue resolution.
- Perform light administrative tasks as required.
- Proficient in basic computer operations.
- Exceptional communication and interpersonal abilities.
- Strong attention to detail.
- Fluency in both English and Spanish.
- Familiarity with optical terminology and practices.
- Understanding of single vision/progressive lenses, lens materials, and related concepts.
- Previous experience in an optical retail environment, optometry office, or laboratory setting.
Monday to Friday, 9:00 AM to 5:30 PM
CompensationCompetitive salary, negotiable based on experience and qualifications.
We look forward to welcoming a new member who shares our commitment to excellence in customer service and quality products.
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