Customer Escalations Resolution Specialist
7 days ago
As a key member of our team at Assurant, the Customer Escalation Resolution Specialist plays a vital role in resolving customer concerns and ensuring a positive experience for our clients.
This specialist will be responsible for investigating and resolving customer escalations across multiple channels, including regulatory agencies and other stakeholders.
- Key Responsibilities:
- Investigate and resolve customer escalations in a timely and professional manner.
- Manage competing priorities of customer service and research, while analyzing and taking action on the best possible outcome for a resolution.
- Track escalation data for operations and reporting purposes, and propose settlement agreements as necessary.
This specialist will also identify opportunities for process improvement to enhance the overall customer experience and reduce costs.
Requirements:- Education:
- Associate's Degree in Business, Marketing, or equivalent experience.
- Language Skills:
- Bilingual (Spanish/English).
This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The ideal candidate will have experience in business analysis, research, and customer relations.
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Customer Service Escalation Manager
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Account Manager
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