Customer Service Specialist
2 weeks ago
Job Title:
Customer Service Specialist
Company:
Swift7consultants
Location:
Remote
Job Type:
Full-Time (40 hours per week)
Salary:
$37,500 to $44,200 per year
About Us:
At Swift7consultants, we recognize the importance of effective communication in today's dynamic environment.
We are excited to invite you to a space where every interaction matters, and each conversation contributes to a larger narrative.
Become a part of our forward-thinking team and experience a workplace that champions creativity, teamwork, and the art of communication.
Job Description:
We are on the lookout for a personable and customer-focused Customer Service Specialist to join our dynamic team. In this position, you will serve as the initial point of contact for our clients, delivering outstanding service and assistance. This role is perfect for individuals who are dedicated to helping others and excel in a lively work atmosphere.
Responsibilities:
• Manage incoming and outgoing calls with professionalism and courtesy.
• Address client inquiries and resolve concerns efficiently and effectively.
• Provide detailed information about our offerings and assist clients through the purchasing journey.
• Keep precise records of client interactions and transactions.
• Collaborate with colleagues to ensure a smooth client experience.
• Achieve or surpass performance metrics and client satisfaction objectives.
• Stay informed about product knowledge and company guidelines.
Qualifications:
• High school diploma or equivalent.
• Previous experience in a customer service or call center environment is preferred.
• Exceptional communication and interpersonal abilities.
• Strong problem-solving skills and attention to detail.
• Capability to work independently and collaboratively within a team.
• Proficiency in computer systems and software applications.
• Ability to manage high call volumes while maintaining a positive demeanor.
• Bilingual (English/Spanish) is a plus.
Benefits:
• Competitive salary ranging from $37,500 to $44,200 per year.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and training.
• Supportive and collaborative work environment.
• Potential for career advancement.
Join Swift7consultants and contribute to a team that values innovation, creativity, and effective communication.
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