Residential Services Assistant

1 week ago


Raleigh, North Carolina, United States North Carolina Full time

Position Title: Event and Guest Services Coordinator

Location: North Carolina

University Housing is dedicated to providing inclusive living and educational experiences through community engagement and residential education. As part of the Division of Academic and Student Affairs, our mission is to support the overall success of our students. With a vibrant community of over 9,000 residents and multiple living and learning Villages, we aim to create an exceptional residential experience.

Our committed staff is focused on serving residents, guests, and families through principles of education, inclusion, collaboration, and organizational excellence, fostering a true sense of belonging.

Role Overview: The Event and Guest Services Coordinator is a full-time role that offers logistical and administrative support to our Conference Services and Guest Housing operations. The primary objective of this position is to ensure a safe, comfortable, and seamless housing experience for all residents, visitors, and conference attendees. This role will require a flexible work schedule, including evenings and weekends, in alignment with departmental needs.

Key Responsibilities:

  • Oversee the preparation of residential spaces for incoming residents and guests.
  • Conduct regular assessments of living spaces to ensure readiness.
  • Collaborate with housekeeping and maintenance teams to maintain high standards.
  • Manage inventory effectively to support guest services.
  • Respond promptly and courteously to guest requests on-site.
  • Handle the servicing of conference and guest linens and supplies.
  • Communicate effectively with guests and program sponsors.
  • Provide additional administrative and logistical support to the Conference and Guest Services team.
  • Organize and manage logistics for isolation/quarantine housing operations as needed.

Additional Responsibilities: This position requires the handling of confidential information in accordance with privacy regulations. As a Campus Security Authority, the coordinator is also responsible for reporting any incidents of discrimination or crime as mandated.

Qualifications:

Minimum requirements include a Bachelor's degree or an equivalent combination of education and experience. Attention to detail, the ability to work independently, and the capacity to meet multiple deadlines in a fast-paced environment are essential.

Preferred Experience: Two or more years in the hospitality industry or a related field is highly desirable.

We are an equal opportunity employer and encourage all qualified individuals to apply, regardless of background or identity.



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