Restaurant Operations Manager

3 days ago


New Berlin, Wisconsin, United States Franchise Management Services Full time
Restaurant Operations Manager

Job Summary:

We are seeking a highly skilled Restaurant Operations Manager to join our team at Franchise Management Services. As a key member of our restaurant leadership team, you will be responsible for supporting the Restaurant Manager and Shift leaders in delivering exceptional guest experiences, operational excellence, and profitable top-line sales.

Key Responsibilities:

  • Support the Restaurant Manager in overseeing floor operations, Brand Training programs, and ensuring Brand standards, recipes, and systems are executed.
  • Lead team meetings and communicate restaurant priorities, goals, and results to restaurant team members.
  • Execute new product rollouts, including training, marketing, and sampling, along with the Restaurant Manager.
  • Manage cash over/short in the restaurant and ensure team members are following franchisee's cash management policies.
  • Recruit, hire, onboard, and develop restaurant team members.

Requirements:

  • Previous leadership experience in retail, restaurant, or hospitality.
  • Basic computer skills and fluent in spoken and written English.
  • Basic math and financial management skills.
  • Ability to train and develop a team, with a guest-focused mindset.

Working Conditions:

  • Standing on feet for extended periods.
  • Repetitive motion, including bending, stooping, and reaching.
  • Lifting packages (if applicable).
  • Working in a small space.

Franchise Management Services:

As a franchisee of Dunkin', we are committed to delivering exceptional guest experiences and operational excellence in our restaurants. We are seeking a Restaurant Operations Manager who shares our values and is passionate about leading a high-performing team.



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