Service Operations Supervisor

2 weeks ago


Chicago, Illinois, United States Pmikyoto Full time

Company Overview:

PMI Kyoto Packaging Systems is a prominent player in the packaging sector, boasting over two decades of experience. We specialize in delivering high-quality, customized machinery to a wide array of international clients, including numerous Fortune 500 companies. As a rapidly growing organization, we offer substantial opportunities for advancement within our team, taking pride in our in-house manufacturing capabilities.

Position Summary:

We are seeking a dedicated Service Operations Supervisor to lead our team in ensuring customer satisfaction through effective service management.

Key Responsibilities:

  • Supervise and guide a team of Service Technicians, addressing any operational concerns in collaboration with the Aftermarket Manager.
  • Assist in the scheduling and coordination of service activities, ensuring efficient resolution of travel and service-related issues.
  • Conduct training for team members, utilizing relevant job descriptions and resources.
  • Foster a supportive environment within the department, overseeing daily operations and team dynamics.
  • Manage discrepancies related to parts, escalating issues as per purchasing policies for timely resolution.
  • Build and maintain strong relationships with existing clients, addressing their needs and conducting site visits as necessary.
  • Promote a culture of safety, ensuring all employees are trained in safety protocols and adhere to company policies.
  • Lead service personnel in task completion and coordinate travel logistics effectively.
  • Collaborate with other departments to prioritize tasks and communicate ongoing progress and requirements.
  • Mentor team members for cross-functional training, providing technical guidance to enhance departmental growth.
  • Engage in continuous improvement initiatives and problem-solving activities to meet service demands.

Qualifications:

  • High School Diploma or equivalent is mandatory.
  • Preferred experience in the automation sector, particularly with packaging machinery and capital equipment (minimum 2 years).
  • Experience with PLC-based Industrial Controls is advantageous (minimum 2 years).
  • Prior supervisory and service experience is preferred (minimum 2 years).
  • Ability to interpret blueprints and schematics is essential.
  • Proficient mechanical assembly skills are required.
  • Knowledge of Controls Engineering, including Rockwell Automation and Mitsubishi, is beneficial.
  • Strong problem-solving skills to identify equipment performance issues and propose solutions.
  • Solid mathematical abilities, including proficiency in calculations across various units of measure.
  • Intermediate computer skills, particularly in Outlook and Excel, are necessary.

PMI Kyoto Packaging Systems is committed to equal employment opportunities, ensuring that all hiring decisions are made without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.



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