Sales Performance Director

5 days ago

Reston, Virginia, United States ARK Solutions, Inc. Full time
Sales and Delivery Performance Manager

ARK Solutions, Inc. is a leading staffing organization committed to driving growth and delivering high-quality solutions. We are seeking a skilled Sales and Delivery Performance Manager to lead our sales efforts while overseeing recruitment delivery operations.

Job Summary:

The Sales and Delivery Performance Manager will be responsible for leading the sales team, driving sales performance, and overseeing the delivery of recruitment services. This role requires a strategic thinker who can balance sales management, team coaching, and delivery oversight to ensure smooth operations and client satisfaction.

Key Responsibilities:

  1. Sales Team Leadership:
  • Lead, motivate, and mentor a team of sales professionals to achieve and exceed sales targets.
  • Conduct regular one-on-one sessions with team members to provide feedback, address challenges, and set development goals.
  • Create a culture of accountability, continuous improvement, and high performance within the sales team.
  1. Performance Monitoring and Analysis:
  • Review individual and team performance metrics, including sales targets, client meetings, and CRM activities.
  • Generate detailed reports on key performance indicators (KPIs) and provide actionable insights for both sales and delivery.
  • Identify trends and areas for improvement in sales processes and recruitment delivery outcomes.
  1. Delivery Management Oversight:
  • Collaborate with the Delivery Manager in India to ensure recruitment services are delivered efficiently and meet client expectations.
  • Monitor delivery timelines, quality, and performance standards to ensure alignment with sales objectives.
  • Participate in strategic planning to align delivery capabilities with sales targets and client demands.
  1. Hands-on Sales and Delivery Involvement:
  • Join key client calls to understand their needs and ensure both sales and delivery are aligned to meet them.
  • Support the sales team in refining pitches and address recruitment delivery-related concerns.
  • Act as an escalation point for any delivery issues and work with the India team to resolve challenges promptly.
  1. Strategy Alignment and Optimization:
  • Align sales and recruitment delivery strategies to optimize lead generation, conversion, and service quality.
  • Work closely with the marketing team to ensure the sales team has the right materials and support.
  • Develop and implement strategies to improve recruitment delivery efficiency and client satisfaction.
  1. Training and Development:
  • Identify training needs for the sales and delivery teams and coordinate programs to enhance skills and effectiveness.
  • Introduce sales and delivery methodologies that drive results.
  • Facilitate internal training sessions to promote best practices.
  1. Reporting and Communication:
  • Present regular updates to senior leadership on both sales and delivery performance, challenges, and opportunities.
  • Ensure clear and consistent communication between the sales, delivery, and operations teams.
  • Stay up to date with industry trends to maintain a competitive edge.

Qualifications:

  • 5-7+ years of experience in sales management, recruitment delivery oversight, or a similar role.
  • Proven track record in achieving sales targets and managing service delivery in a B2B environment.
  • Experience collaborating with offshore teams (preferably in India) and managing delivery operations.
  • Strong background in CRM and ATS tools (e.g., Bullhorn, JobDiva, Salesforce, HubSpot) and familiarity with sales and delivery performance metrics.
  • Excellent analytical skills, with the ability to make data-driven decisions.
  • Demonstrated leadership skills in coaching and developing both sales and delivery teams.
  • Strong communication skills, with the ability to engage effectively across teams and departments.
  • Proactive problem solver with a strategic mindset.
  • Bachelor's degree in Business, Sales, Operations Management, or a related field (preferred).

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