Community Account Manager

4 weeks ago

Brooklyn, New York, United States Altice USA Full time
Job Summary

As a Community Account Manager, you will be responsible for growing and maintaining market share by selling new movers, win-back customers, and upgrade existing customers to maximize monthly recurring revenue.

You will develop and manage the onsite relationship with the leasing staff to ensure we are maximizing the terms of our marketing agreement, driving growth through educating staff and residents about the value of our products and reliability of our service, while positioning Altice USA favorably against competitors and for contract renewals.

You will be assigned new properties to ensure we maximize MDU new build customer penetration by working with onsite sales personnel and internal field operations to be first to the door.

Responsibilities
  1. Consistent achievement of monthly sales, revenue quotas, and key performance indicators.
  2. Coordinate marketing events and cultivate relationships with sales, leasing staff, and HOA's representing our brand, products, while providing service excellence.
  3. Conduct site and virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the Optimum brand.
  4. Schedule quarterly/semi-annual reviews with property staff to walk the property, understand business trends, and share property performance against established targets.
  5. Act as a liaison between property management and our internal Technical Operations, Construction Department, and Sales Support to address service issues that impact our ability to deliver on-time and exceptional service.
  6. Timely tracking and reporting of all sales, events, visits, and property escalations.
  7. Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events.
  8. All other duties assigned by your supervisor.
Qualifications
  • 5+ years related experience.
  • Ability to travel up to 75%.
  • Strong communication skills are a must.
  • Proficiency in Microsoft Excel and Office Suite programs is required.
  • Business Development experience with emphasis on new customer acquisition and relationship management.
  • Must be self-motivated and able to work independently.
  • Computer skills, including Windows-based applications, and the ability to work within Salesforce and sales order entry and CRM platforms.
  • Strong people and relationship management skills.
  • Valid driver's license and driving record within Company standards.

All job descriptions and required skills, qualifications, and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring, and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment-related information, photos, education information, and/or protected classifications under federal and state law.

This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration, and compliance with federal, state, and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.

Please review our Fraud FAQ for further details.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $33,992.00-$55,844.00/year.

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace

Minimum Salary:

Maximum Salary:

Salary Unit: Yearly

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