PC Support Specialist
1 day ago
Alutiiq is seeking a skilled PC Support Tech to provide comprehensive IT support across Department of Defense or Government Agency Enterprise NIPR and SIPR Networks.
Key Responsibilities:- Diagnose and resolve hardware, software, and network issues
- Ensure users are proficient with basic system operations
- Manage and transport equipment as needed
- Five years of IT support and Helpdesk experience supporting users on a Department of Defense or Government Agency Enterprise NIPR and SIPR Network
- Experience in backup, recover, and data restoration from workstations for customers during upgrades or when problem with the system is diagnosed
- Demonstrated experience simulating user problems to resolve operating difficulties
- Ability to provide direct end-user assistance to include familiarizing users with basic software, hardware, and peripheral device operation
- Effectively use approved diagnostic tools to diagnose network connectivity issues as well as image, copy, and configure systems for deployment
- Experience with install, connect, configure, upgrade, troubleshoot, diagnose, and repair desktop/laptop system hardware and software, mobile devices, and peripheral
- Ability to lift, push, and transport equipment weighing up to 50 pounds
- Required DoD 8570 Level II IT Certifications: A+ and Security+
- Microsoft 365 Certified Modern Desktop Administrator Associate Certification
- Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification
Alutiiq is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender expression or gender identity, sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.
Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement.
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