Help Desk Support Specialist

17 hours ago


Fort Belvoir, Virginia, United States General Dynamics Full time
Job Title: Help Desk Support Service Specialist

Join General Dynamics Information Technology (GDIT) as a Help Desk Support Service Specialist and play a critical role in ensuring the smooth operation of our clients' IT systems.

Job Summary:

We are seeking a highly skilled and experienced Help Desk Support Service Specialist to join our team. As a Help Desk Support Service Specialist, you will provide second-tier support to end-users for PC, server, mainframe applications, and hardware. You will handle problems that the first-tier of help desk support is unable to resolve, interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

Key Responsibilities:
  • Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
  • Handle problems that the first-tier of help desk support is unable to resolve.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Maintain currency and high level of technical skill in field of expertise.
  • Escalate more complex problems to Senior Level.
  • Provide first contact and incident resolution to customers with hardware, software, and application problems.
  • Perform systems administration of desktop systems connected to local and wide area networks.
  • Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.
  • Provide support for implementation, troubleshooting, and maintenance of IT systems.
  • Manage IT system infrastructure and any processes related to these systems.
Requirements:
  • Associate's Degree with 7 years of experience, or Bachelor's Degree with 5 years of experience.
  • DoD experience, including problem resolution and incident tracking.
  • NOSC support experience, including problem resolution and incident tracking.
  • Imaging of Computers and/or configuring of their BIOS (SCCM/PXE Boot).
  • DoD M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
  • IAT II 8570/8140 Baseline Certification Security+ or equivalent.
What We Offer:

At GDIT, we offer a comprehensive benefits package, including medical, dental, and vision plans, a 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, including paid education and certifications.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Help Desk Support Service Specialist looking for a new challenge, please apply today



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