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Training Operations Support Specialist

2 months ago

Fort Belvoir, Virginia, United States Zachary Piper Solutions Full time

Zachary Piper Solutions is in search of a Training Support Specialist to contribute to a federal initiative focused on enhancing operational efficiency.

Position Overview:

We are looking for a meticulous and knowledgeable Training Support Specialist who possesses a solid understanding of Department of Defense (DoD) regulations and best practices, particularly in records management and the Electronic Discovery Reference Model (EDRM). The successful candidate will engage in a comprehensive consulting capacity, from initial assessment to implementation, evaluating existing legal workflows, mapping these processes, recommending policy enhancements, and executing systems for e-discovery and case management. This role will require collaboration with IT and various departments to ensure the successful adoption of proposed systems and methodologies. The Training Support Specialist will also be tasked with low/no code development and training for MS 365 applications, providing hands-on training, creating case management and e-discovery tools, and establishing performance metrics through Power BI. The ultimate aim is to streamline office operations and automate processes within the Office of General Counsel (OGC).

Key Responsibilities:

Assess current legal workflows within the federal sector, emphasizing adherence to DoD policies and best practices. Outline existing workflows and propose enhancements to policies and procedures concerning records management and e-discovery. Deploy systems for e-discovery and case management, ensuring compliance with the Electronic Discovery Reference Model (EDRM). Collaborate with IT and other departments to promote the integration of recommended systems and processes. Design and conduct training sessions on MS 365 applications, including hands-on training experiences. Utilize low/no code development tools such as Power Apps, Power Automate, and MS 365 productivity applications (e.g., Outlook, Word) to develop case management and e-discovery solutions. Leverage SharePoint Online (SPO), Purview Premium, and other MS 365 functionalities to optimize office operations and automation. Create metrics and reporting tools using Power BI to evaluate the success of implemented systems and processes. Work alongside the OGC to enhance overall office efficiency and facilitate automation across all OGC functions.

Essential Qualifications:

Capability to secure a Common Access Card (CAC). Preferred Certifications: MCSA, MCTS, PMI-ACP, Microsoft Power Platform (PL-100, PL-300, or PL-500). Proficient in MS 365 applications, including SharePoint Online, Power Apps, Power Automate, and Power BI. Strong understanding of DoD regulations, records management, and the Electronic Discovery Reference Model (EDRM). Excellent communication and teamwork skills to effectively collaborate with IT and other departments.

Compensation Package:


• Salary range: $85,000-$105,000 (commensurate with experience)


• Comprehensive benefits (Medical, dental, vision, 401k matching, PTO, etc.)

Skills: Technical Analyst, Project Management, Department of Defense (DoD) Policy, Records Management, Electronic Discovery Reference Model (EDRM), Process Evaluation, Policy Enhancement, E-Discovery Systems, Case Management Systems, IT Collaboration, MS 365 Applications, Low/No Code Development, Power Apps, Power Automate, MS 365 Productivity Tools, SharePoint Online (SPO), Purview Premium, Power BI, Metrics Development, Training Delivery, Office Automation, Office of General Counsel (OGC), Legal Workflow Assessment, Process Mapping, System Deployment, IT Coordination, Tool Development, MS 365 Expertise, SharePoint Proficiency, Teams and OneDrive, Metric Tracking, Power BI Reporting, OGC Collaboration, Common Access Card (CAC) Eligibility, MCSA Certification, MCTS Certification, PMI-ACP Certification, Microsoft Power Platform Certifications (PL-100, PL-300, PL-500), Salary Range: Full Benefits Package (Medical, Dental, Vision, 401k Matching, PTO, etc.).