Customer Service Representative

2 weeks ago

Portland, Maine, United States Staff My Agency Full time
Position Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.

Responsibilities include but not limited to:
  • Establish and maintain strong customer relationships, providing prompt and accurate service as needed.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain a high level of productivity and work ethic, with a total commitment to success each day.
What We Offer
  • Competitive salary and bonus structure
  • Paid time off (vacation and personal/sick days)
  • Valuable experience and growth opportunities
  • Chance to advance within our office
Requirements
  • Excellent interpersonal and communication skills
  • Ability to work in a team environment and multi-task
  • Self-motivated and detail-oriented individual
  • Ability to learn computer functions and maintain accurate records
  • Property & Casualty license (or willingness to obtain) a plus
  • Life and Health license (or willingness to obtain) a plus
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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