Title Clerk

4 days ago


Arizona City, Arizona, United States AFC Automotive Finance Corporation Full time

About Us:

AFC Automotive Finance Corporation is a leading provider of finance solutions to independent car dealers across North America. With over 35 years of experience, we have established ourselves as a trusted partner in the automotive finance industry.

Our Mission:

We are committed to making dreams come true for our customers by providing innovative finance solutions that amplify their purchasing power. Our goal is to deliver exceptional customer service and support to our dealers, enabling them to focus on building their business.

Job Summary:

We are seeking a highly skilled and motivated Title Clerk to join our team. As a Title Clerk, you will play a critical role in ensuring the accurate and timely processing of titles and documents. You will be responsible for maintaining inventory lists, ordering supplies, and developing a thorough understanding of our policies, processes, and procedures.

Key Responsibilities:

  • Assist Office Manager: Maintain inventory lists of supplies and order supplies when low.
  • Develop Understanding of AFC Policies: Develop a thorough understanding of AFC policies, processes, and procedures relative to the Title Processing process, including the Title Quality Check (TQC) process.
  • Respond to TC I and TC II Requests: Respond to TC I and TC II requests, concerns, and problems and ensure an immediate response and follow-through until issue is resolved.
  • Partner with Internal and External Associates: Partner with internal and external associates to help and assist with UAT for system enhancements.
  • Interact with Auction Partners and Branches: Professionally and courteously interact with auction partners and branches to provide information in response to inquiries pertaining to the title transactions, escalated requests, and branch functionality.
  • Support Field Partners: Supports field partners with branch functionality.
  • Accurately Record Incoming Titles: Accurately record incoming titles and documents daily according to established procedures.
  • Sort and Distribute Mail: Sort and distribute mail, process materials for courier, fax documents, photocopy, scan, etc.
  • Troubleshoot Problems: Troubleshoot problems and determine correct resolution to specific title issues.
  • Maintain Knowledge of DMV Laws: Maintain a knowledge of DMV laws and regulations as relate to vehicle titles.
  • Respond to Customer Requests: Respond to customer requests, concerns, and problems and ensure an immediate response and follow-through until issue is resolved.
  • Record Transaction Details: Record all transaction details, including customer requests and resolution, in the Activity History section of the software program.
  • Respond to Email Inquiries: Respond to email inquiries from both internal and external customers in a timely and professional manner.
  • Ship Packages: Ship packages to multiple locations, both domestic and international.
  • Maintain Organized Workspace: Maintain an organized workspace/area that is conducive to the overall success of the department.
  • Work Overtime: May be required to work overtime as the business needs arise.
  • Assist with Other Functions: Assist with other functions and/or duties as needed.

Requirements:

  • Strong Desire to Elevate Relationships: Strong desire to elevate relationships and be vision-driven through problem-solving.
  • Good Organizational Skills: Good organizational, clerical, and verbal communication skills.
  • Proficient Numeric Ability: Proficient numeric ability and reasoning.
  • Telephone and Computer Literacy: Telephone, computer literacy, software competencies, specifically standard or custom financial systems.

Preferred Qualifications:

  • Previous Auto Industry Experience: Previous auto industry experience.
  • Experience with Google Suite: Experience with Google Suite (Gmail, G Chat, Google Docs).
  • Experience with Titles: Experience with titles.

Language: English (en-US)


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