Guest Service Ambassador
3 days ago
About the Role:
The Guest Service Agent is a key member of our hotel team, responsible for providing exceptional service to our guests. This role involves registration and check-out, PBX operations, mail and message service, and ensuring a seamless experience for our guests.
Key Responsibilities:
- Review arrivals and note special requests, blocking rooms as needed.
- Check in and out hotel guests in a confident, professional, and friendly manner.
- Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
- Complete all items on the appropriate checklist by the end of the shift.
- Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.
- Follow established key control policy.
- Ensure proper credit policies are followed.
- Submit all lost and found articles accompanied by a completed lost and found report.
- Open, secure, and balance the daily shift bank, including counting and verifying cash, check, and credit card transactions.
- Verify credit limit report.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Communicate by telephone and/or radio with other departments, including Reservations, Sales, Housekeeping, Bell Staff, and Valet.
Requirements:
- High school diploma or general education degree (GED) required.
- Previous experience in a Front Desk or customer-facing role is preferred.
- Knowledgeable of the immediate area, services, attractions, and events.
- Flexible schedule, able to work evenings, weekends, and holidays.
- Work well under pressure, dealing with many arrivals and departures within a short period of time.
- Familiar with hotel systems and operations, and the ability to enter information accurately.
About Us:
Kimpton Hotels is a boutique hotel chain that values diversity, inclusivity, and individuality. We believe that our employees are the heart of our business, and we strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.
-
Guest Service Ambassador
3 days ago
Charlotte, North Carolina, United States Nothing Bundt Cakes Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes. As a Guest Service Representative, you will be the first point of contact for our guests, creating a warm and welcoming environment that exceeds their expectations.Key ResponsibilitiesPromote a Positive Guest Experience:...
-
Service Ambassador
7 days ago
Charlotte, North Carolina, United States Hazelnuts Creperie Full timeWe are seeking enthusiastic and dedicated individuals to join our team at Hazelnuts Creperie as Service Ambassadors. Our restaurant is a locally owned, fast-casual dining concept serving sweet and savory crepes for breakfast, lunch, dinner, and dessert.To be successful in this role, you must genuinely enjoy serving guests and have excellent communication...
-
Server Ambassador
3 days ago
Charlotte, North Carolina, United States The Indigo Road Hospitality Group Full timeJob SummaryWe are seeking a highly skilled and enthusiastic Server Ambassador to join our team at The Indigo Road Hospitality Group. As a Server Ambassador, you will be responsible for delivering exceptional dining experiences to our guests, ensuring their satisfaction with food and service.Key ResponsibilitiesGuest Experience: Welcome and greet guests,...
-
Server Ambassador
4 days ago
Charlotte, North Carolina, United States The Indigo Road Hospitality Group Full timeJob SummaryWe are seeking a highly skilled and enthusiastic Server Ambassador to join our team at The Indigo Road Hospitality Group. As a Server Ambassador, you will be responsible for delivering exceptional dining experiences to our guests, ensuring their satisfaction with food and service.Key ResponsibilitiesGuest Experience: Welcome, greet, and monitor...
-
Guest Relations Ambassador
3 days ago
Charlotte, North Carolina, United States Atrium Health Full timeJob SummaryAtrium Health is seeking a skilled Guest Relations Specialist to join our team. As a key member of our healthcare team, you will serve as a liaison between patients, families, visitors, hospital staff, and medical professionals.Key ResponsibilitiesProvide Exceptional Guest Service: Assist guests throughout the facility, providing directions,...
-
Host Ambassador
7 days ago
Charlotte, North Carolina, United States Improper Pig Full timeA Host Ambassador is a confident, energetic, and attentive individual who provides exceptional guest experiences at Improper Pig. This role requires a strong ability to accommodate and respond to guests' needs, setting the tone for a memorable visit.Key Responsibilities:Welcoming and seating guests, ensuring a seamless first impressionMaintaining a timely...
-
Guest Experience Coordinator
7 days ago
Charlotte, North Carolina, United States Improper Pig Full timeA Host Ambassador is a confident, energetic, and attentive individual who provides exceptional guest experiences at Improper Pig. This role requires a strong ability to accommodate and respond to guests' needs, setting the tone for a memorable visit.Key Responsibilities:Welcoming and seating guests, ensuring a seamless first impressionMaintaining a timely...
-
Customer Service Ambassador
7 days ago
Charlotte, North Carolina, United States Midas Hospitality Full timeAbout the RoleMidas Hospitality is seeking a skilled Front Desk Agent to join our team at the Courtyard hotel in Charlotte, NC. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.Key ResponsibilitiesGuest Services: Greet, register, and assign rooms to guests,...
-
Customer Service Ambassador
7 days ago
Charlotte, North Carolina, United States Bluegreen Vacations Full timeJob Summary:The Customer Service Representative will serve as the primary point of contact for guests at the Bluegreen Vacations kiosk, providing exceptional service and support to ensure a positive experience.Key Responsibilities:Greets guests with a friendly and professional demeanor, ensuring a warm welcome to the kiosk.Engages with guests to share...
-
Customer Service Ambassador
7 days ago
Charlotte, North Carolina, United States Bisonte Pizza Co Full timeJob Summary:We are seeking a highly motivated and customer-focused Server to join our team at Bisonte Pizza Co. As a Server, you will be responsible for providing exceptional dining experiences for our guests, ensuring that every visit is memorable and enjoyable.Key Responsibilities:Guest Service: Greet and seat guests, take orders, and deliver food and...
-
Vacation Sales Ambassador
4 weeks ago
Charlotte, North Carolina, United States Hilton Grand Vacations Full timeJob DescriptionAre you a motivated and ambitious individual with a passion for sales? Do you thrive in a fast-paced, competitive environment? If so, we have an exceptional opportunity for you to join our world-class team at Hilton Grand Vacations as a Vacation Sales Ambassador in Charlotte, NC At Hilton Grand Vacations, we pride ourselves on delivering...
-
Automotive Service Center Ambassador
4 days ago
Charlotte, North Carolina, United States SpeeDee - A Plus Automotive Full timeJob SummaryThe Automotive Service Center Ambassador is responsible for establishing and maintaining good customer relations, accurately completing written work orders, providing customers with excellent service and serving as the initial customer contact point.Key ResponsibilitiesGreet customers in a friendly and inviting mannerPresent service options to...
-
Guest Service Representative
5 days ago
Charlotte, North Carolina, United States Hyatt House CharlotteCenter City Full timeJob Summary:The Guest Service Agent is a key member of the Hyatt House Charlotte/Center City team, responsible for delivering exceptional guest experiences. As a Guest Service Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay.Key Responsibilities:Check in and check out...
-
Guest Service Representative
7 days ago
Charlotte, North Carolina, United States Hyatt House CharlotteCenter City Full timeJob SummaryThe Guest Service Agent is a key member of the Hyatt House Charlotte/Center City team, responsible for ensuring a seamless and enjoyable experience for our guests. As a Guest Service Agent, you will be the first point of contact for our guests, handling check-ins, check-outs, and providing exceptional customer service.Key ResponsibilitiesProvide...
-
Guest Services Representative
1 week ago
Charlotte, North Carolina, United States ABC Investments and Management Company Full timeExciting Opportunity at a New HotelPosition: Front Desk AgentAs a Front Desk Agent, you will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. Your role is crucial in providing exceptional service and support to enhance guest satisfaction.Key...
-
Guest Services Representative
2 weeks ago
Charlotte, North Carolina, United States Holiday Inn Express & Suites Charlotte Southwest Full timePosition OverviewThe Holiday Inn Express & Suites Charlotte Southwest is looking for a dedicated Guest Services Representative to enhance our customer experience.Key Responsibilities:Check in and allocate accommodations for guestsVerify and manage reservations made via phone and online platformsAddress guest inquiries, requests, and feedbackProcess payments...
-
Guest Services Representative
1 week ago
Charlotte, North Carolina, United States McKibbon Hospitality Full timeWhat Defines a McKibbon Guest Services Representative?The guest services representative is typically the initial point of contact for visitors. As the welcoming face of the establishment, this role requires a personable demeanor and a strong passion for assisting others. Your primary responsibility is to communicate in a friendly and efficient manner,...
-
Guest Services Representative
1 week ago
Charlotte, North Carolina, United States ABC Investments and Management Company Full timeExciting Opportunity at a New HotelPosition: Front Desk AgentAs a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in experience. Your role is crucial in creating a positive impression and providing exceptional service throughout their stay.Key Responsibilities:Efficiently check in guests,...
-
Guest Services Representative
2 weeks ago
Charlotte, North Carolina, United States free-classifieds-usa Full timePosition Overview: The Front Desk Agent plays a crucial role in ensuring a seamless guest experience at our establishment. This position is essential for creating memorable stays for our guests.Key Responsibilities:Facilitate smooth check-in and check-out processes, enhancing the overall guest experience.Deliver a wide array of services that cater to guests'...
-
Guest Services Representative
2 weeks ago
Charlotte, North Carolina, United States StepStone Hospitality Full timeJob TypeFull-timeStepStone Hospitality is seeking a dedicated Guest Services Representative to become a vital part of our welcoming team.Key Responsibilities:Check-in and assign accommodations to guests.Provide room keys and escort instructions to guests or Guest Service Agents.Organize and manage incoming correspondence and messages.Facilitate communication...