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Guest Experience Coordinator

2 months ago

Charlotte, North Carolina, United States Improper Pig Full time

A Host Ambassador is a confident, energetic, and attentive individual who provides exceptional guest experiences at Improper Pig. This role requires a strong ability to accommodate and respond to guests' needs, setting the tone for a memorable visit.

Key Responsibilities:

  • Welcoming and seating guests, ensuring a seamless first impression
  • Maintaining a timely restaurant wait list to minimize guest wait times
  • Communicating features and promotions to enhance the guest experience
  • Delivering food to tables with a smile
  • Maintaining cleanliness and sanitation of tables, dining room, and restrooms to ensure a safe and healthy environment
  • Assisting with taking orders and processing to-go guest payments when needed
  • Performing daily opening and closing duties to ensure a smooth operation
  • Communicating restaurant operational needs to management
  • Maintaining a helpful and productive working relationship with the dining management team
  • Participating in and maintaining positive relationships across front-of-house and back-of-house teams
  • Participating in ongoing restaurant training and scheduled events to stay up-to-date on the latest trends and best practices

Benefits:

  • One complimentary meal up to $10 per day on duty
  • 20% discount on meals when not on duty