Team Leader, Customer Experience

3 days ago


Cincinnati, Ohio, United States Crate and Barrel Full time

About the Role

We're seeking a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach. As a key member of our sales floor team, you'll be responsible for leading your team to meet daily sales goals and exceeding customer expectations.

Key Responsibilities

  • Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
  • Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
  • Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
  • Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
  • Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
  • Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
  • Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Requirements

  • Your sense of personal style with a discerning eye and passion for design and home furnishings
  • Strong communication and interpersonal skills
  • High school diploma/GED or equivalent

Preferred Qualifications

  • 1+ years customer service or retail experience
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

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