Sales Support Specialist

2 weeks ago


Charlotte, North Carolina, United States Sherwin-Williams Full time
Job Overview

This role is vital to the success of our retail operations. Retail sales associates engage with both wholesale and retail clients to identify their requirements, respond to inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. They are also responsible for swiftly addressing any customer issues to ensure optimal client satisfaction while keeping abreast of product features and maintaining the store's high standards of quality and presentation. Retail sales associates aim to deliver exceptional customer service while consistently achieving the store's sales objectives.

Key Responsibilities
  • Provide outstanding customer service through effective sales techniques
  • Assist customers both in-store and via phone by assessing their needs and offering relevant products and services
  • Establish and nurture trust-based relationships with both wholesale and retail clients
  • Accurately process sales transactions in accordance with company policies
  • Meet and exceed sales targets on a monthly, quarterly, and annual basis
  • Maintain organized work order files and product formulas
  • Retrieve products from the sales floor or storage as required
  • Tint and mix products to meet customer specifications when necessary
  • Restock shelves and create appealing displays
  • Ensure cleanliness of store equipment
  • Assist with loading and unloading delivery vehicles
  • Support delivery efforts as needed
  • Keep assigned areas well-stocked and visually appealing
  • Stay informed about product offerings and discuss available options with customers
  • Adhere to inventory management protocols
  • Propose strategies to enhance sales performance
Qualifications

Minimum Requirements:
  • Must be at least eighteen (18) years old
  • Must have legal authorization to work in the country of employment without requiring sponsorship for a work visa
  • Must be capable of lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation
  • Must be available to work all scheduled shifts, including evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
  • Possession of a valid, unrestricted Driver's License
  • Completion of a High School diploma or GED
  • At least one (1) year of experience in a delivery, retail, or customer service role
  • Prior experience in selling paint and related products
  • Experience operating tinting and mixing equipment
  • Ability to communicate effectively in more than one language
  • Proficiency in reading, writing, and speaking Spanish
About Sherwin-Williams

At Sherwin-Williams, we recognize that there is no single path to success; we believe in nurturing careers that evolve with you. Regardless of your background, there is a place for you here. We encourage you to explore your interests and contribute to our progress. Sherwin-Williams values the diverse talents and perspectives of all individuals. We welcome applications from all qualified candidates, including those with disabilities and Protected Veterans. We provide an environment where you can showcase your strengths and demonstrate your capabilities. You can innovate, grow, and thrive in a workplace that encourages you to Let Your Colors Show.

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