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Field Sales Support Manager

2 months ago

Charlotte, North Carolina, United States InVue Full time

Job Summary:

The Field Sales Support Manager - Product Specialist will work closely with the North American sales team, product marketing, and regional product managers to deliver exceptional customer experiences. This role requires a strong understanding of product operations and a passion for providing top-notch training and support.

Key Responsibilities:

  • Customer Experience: Collaborate with sales teams to ensure seamless customer interactions, from product testing to installation and beyond.
  • Product Knowledge: Demonstrate in-depth knowledge of product features and capabilities to customers and internal stakeholders.
  • Training and Support: Develop and deliver training programs to ensure customers achieve success with our technology solutions.
  • Project Management: Manage complex projects, including product rollouts, testing, and installations, to ensure timely and successful execution.
  • Hardware Solutions: Coordinate and install hardware solutions at retail stores, ensuring seamless integration and customer satisfaction.
  • Customer Support: Provide ongoing, ad-hoc support to customers, addressing any challenges or concerns they may have.
  • Qualifications:
    • 2+ years of experience in project management and installations.
    • 2+ years of experience in installing and configuring hardware solutions in a retail environment.
    • Strong customer and project management focus, with excellent communication skills.
    • Proficient in Microsoft Office and databases relevant to project management.
    • Independent thinker with a strategic mindset and strong organizational skills.

What We Offer:

InVue Security Products, Inc. is an Equal Opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We are an inclusive employer and welcome applications from diverse candidates.