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Sales Support Specialist

2 months ago

Charlotte, North Carolina, United States Nederman MikroPul Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our MikroPul, Luwa, and Gas Turbine customers.

Key Responsibilities
  • Customer Service: Provide quality front-line support responding to and directing all inbound calls and customer inquiries while maintaining excellent customer relations.
  • Order Management: Collect contact and dust collector information (model/serial #) and update CRM records, i.e. touchpoint, asset, next steps, etc.
  • Quote Development: Respond to RFQs using CRM quote tool at the direction of Inside Sales.
  • Parts Coordination: Coordinate parts orders and delivery schedule with both internal personnel (Field Service Manager & Purchasing team) and customer contacts.
  • Reporting: Generate monthly reports to include (1) Monthly & Annual Revenue, by Customer; Parts Demands, by Customer; Year over Year Revenue, by Customer (2) Quote Activity and Hit Ratios, Market Feedback, and Customer Issues Log.
Requirements
  • Education: High School Diploma minimum; Associate Degree in relevant field preferred.
  • Experience: At least 3 to 5 years of back office experience in a B2B sales environment with a single employer, manufacturing/industrial preferred.
  • Skills: Very strong communication skills both verbal and written. Experience with quote development, purchase order workflow, invoicing, and product delivery processes. Proficiency with Microsoft Office Suite: Dynamics 365 (CRM), Excel, Word, Outlook, Teams.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Team-Oriented Culture: Collaborative and dynamic work environment.