Senior Computer User Support Specialist
4 days ago
We are seeking a highly skilled Senior Computer User Support Specialist to join our team at Powder River Industries, LLC in the Alexandria, VA area. As a key member of our support team, you will be responsible for providing top-notch end-user support for PC server, mainframe applications, and hardware.
Your primary focus will be on troubleshooting and resolving technical issues related to software installation, configuration, and hardware maintenance. You will work closely with our network services, software systems engineering, and applications development teams to ensure seamless service restoration and identify and correct core problems.
Key Responsibilities:
- Provide end-user support for PC server, mainframe applications, and hardware
- Troubleshoot and resolve technical issues related to software installation, configuration, and hardware maintenance
- Collaborate with network services, software systems engineering, and applications development teams
Requirements:
- Security Clearance - Secret clearance is required and must be maintained by the candidate
- IAT Level I (Network+, A+, etc.) is required and must be maintained by the candidate
- Strong collaboration and teaming skills
- High school education and 2+ years of IT technical support experience
Non-Negotiable Requirements:
- Secret Clearance
- CompTIA A+ or better
- 2 years minimum experience
Technical Environment:
Working with End-Users, working with printers, printer support, fixing operating systems, general file issues, and equipment issues.
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Senior Computer User Support Specialist
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