Office Operations Manager

6 days ago

Milford, Ohio, United States Better Health Group Full time
About the Role

We are seeking a highly skilled and experienced Office Operations Manager to join our team at Better Health Group. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our clinics, ensuring that our patients receive the highest level of care and service.

Key Responsibilities
  • Oversee and manage the performance of our clinics, including monitoring key performance indicators such as HEDIS scores, admission management, and ER utilization.
  • Lead and manage a team of medical assistants and/or receptionists, providing guidance and support to ensure that they are equipped to provide exceptional patient care.
  • Communicate effectively with our providers to ensure that patient quality of care is maintained.
  • Assist with scheduling, administrative, and clinical duties for our providers, including mid-levels and physicians.
  • Lead daily clinic huddles and assign proactive outreach call efforts to other team members.
  • Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner.
  • Provide exceptional customer service to all internal and external customers, including patients, other team members, and other departments.
  • Ensure that new team members are onboarded and receive proper training using Better Health Group policies and procedures.
  • Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management.
  • Inform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflows.
  • Participate in required team meetings and communicate updates and changes to physicians and staff.
  • Ensure team calendar, spreadsheets, and whiteboards are current and accurate.
  • Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships.
  • Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact.
Requirements and Qualifications
  • At least 4-5 years of medical assisting experience, preferred (dependent on clinic location and team dynamics).
  • Minimum of 1 year of leadership experience.
  • CPR Certified, preferred.
  • Commitment to patient care and confidentiality.
  • Strong oral and written communication skills.
  • Ability to accurately read and write medical terminology.
  • Knowledge of medical coding.
  • Knowledge of HIPAA.
  • Knowledge and understanding of OSHA and Biohazard guidelines.
  • Basic computer skills, including familiarity with electronic medical records.
  • Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration.
Preferred Qualifications
  • Bachelor's Degree in healthcare administration or related field, preferred.
  • Medical Assistant Certified, preferred.
  • Prior medical assisting experience, strongly preferred.
  • Has clinical working knowledge and the ability to perform clinical duties, including taking vital signs, reviewing medications, administering injections, dispensing medications, irrigating eyes and ears, dressing and bandaging wounds and incisions, drawing blood, and assisting physicians with procedures.
Physical Requirements
  • Full range of body motion, including handling and transferring patients, manual and finger dexterity, including eye-hand coordination.
  • Requires standing, walking, pushing, bending, kneeling, and reaching at arm's length and overhead in a clinic for prolonged periods of time.
  • Requires ability to sit or stand for prolonged periods of time.
  • Must be able to lift and move patients and medical equipment as needed.
  • Requires ability to lift/carry up to 15 lbs.
  • Requires corrected vision and hearing to normal range.
  • Ability to sit for extended periods of time.
  • Ability to operate a motor vehicle and have own means of transportation.
Key Attributes and Skills
  • Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles.
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
  • Is able to work within our Better Health environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
  • Demonstrated ability to handle data with confidentiality.
  • Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision.
  • Excellent organizational, time-management, and multi-tasking skills with strong attention to detail.
  • Excellent written and verbal communication skills; must be comfortable communicating with providers, vendors, staff members, and health plans.
  • Strong interpersonal and presentation skills.
  • Strong critical thinking and problem-solving skills.
  • Must be results-oriented with a focus on quality execution and delivery.
  • Appreciation of cultural diversity and sensitivity toward target patient populations.
Compensation and Benefits

We offer a highly competitive compensation and comprehensive benefits package, including:

  • Competitive base salary.
  • Medical, dental, vision, disability, and life insurance.
  • 401(k) with employer match.
  • Paid time off.
  • Paid holidays.

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