Operations Manager

7 days ago


Milford, Ohio, United States Panera Bread Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Panera Bread. As an Assistant Manager, you will play a key role in leading our bakery-caf to success by supporting our General Manager in managing overall operations, improving the customer experience, and increasing the bottom line.

Key Responsibilities
  • Team Leadership
    • Assist the General Manager in leading and supervising all bakery-caf staff.
    • Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
    • Hire and train new team members, and keep the team motivated, engaged, and energized.
    • Manage team performance to ensure the bakery-caf's goals and quality standards are met, while ensuring extraordinary customer service.
  • Customer Experience
    • Ensure every customer is delighted by the quality of our food, service, staff, and safety measures.
    • Build customer relationships that lead to long-term, loyal patrons.
  • Operations and Service
    • Ensure Panera's standards of excellence are always maintained - and continually improved - at the bakery-caf.
    • Motivate the team to meet (and exceed) the bakery-caf's goals.
    • Adhere to bakery-caf systems and processes to accomplish day-to-day operations.
    • Ensure food safety standards are fully maintained.
    • Ensure a healthy and safe culture and workplace for the team.
  • Sales and Profitability
    • Execute company and bakery-caf strategies for sales growth and flow-through.
    • Manage associate labor to support and drive bakery-caf profitability.
    • Assist the General Manager in maintaining bakery-caf costs and inventory.
Requirements
  • 1-2 years of restaurant or retail supervisory experience.
  • Proven ability to direct, motivate, coach, and develop others.
  • Proven ability to run great shifts.
  • At least 18 years of age.
  • Able to pass a drug screen and background check.
  • Reliable transportation (valid license and insurance a plus).
Growth Opportunities

As an Assistant Manager at Panera Bread, you will have the opportunity to grow your career and develop your skills. Our Operating Partner Program can help you achieve your career goals and succeed in your role.



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