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Office Operations Manager

2 months ago

Milford, Ohio, United States Better Health Group Full time
About the Role

We are seeking a highly skilled and experienced Office Manager to join our team at Better Health Group. As an Office Manager, you will play a critical role in ensuring the smooth operation of our medical practice, providing exceptional patient care, and contributing to the overall success of our organization.

Key Responsibilities
  • Oversee and manage the day-to-day operations of the medical practice, including staff supervision, patient flow, and administrative tasks.
  • Develop and implement strategies to improve patient satisfaction, quality of care, and operational efficiency.
  • Collaborate with physicians, nurses, and other healthcare professionals to ensure seamless communication and coordination of patient care.
  • Manage and maintain accurate and up-to-date patient records, including medical history, treatment plans, and billing information.
  • Ensure compliance with regulatory requirements, including HIPAA, OSHA, and state laws.
  • Develop and implement policies and procedures to ensure a safe and healthy work environment.
  • Recruit, train, and evaluate staff members to ensure they have the necessary skills and knowledge to provide high-quality patient care.
  • Manage and maintain accurate financial records, including budgeting, forecasting, and financial reporting.
  • Develop and implement strategies to improve patient engagement and retention.
  • Collaborate with other departments to ensure seamless communication and coordination of patient care.
Requirements
  • Minimum of 4-5 years of experience in a medical office setting, preferably in a leadership role.
  • Strong knowledge of medical terminology, anatomy, and physiology.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and physicians.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Strong leadership and management skills, with the ability to motivate and inspire staff members.
  • Ability to work independently and as part of a team, with a strong commitment to collaboration and communication.
Preferred Qualifications
  • Bachelor's degree in healthcare administration or a related field.
  • Medical Assistant certification or experience.
  • Experience with electronic medical records and practice management software.
  • Knowledge of medical coding and billing procedures.
Physical Requirements
  • Ability to sit or stand for prolonged periods of time.
  • Ability to lift and move patients and medical equipment as needed.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
Key Attributes
  • Strong work ethic and commitment to excellence.
  • Ability to work effectively in a team environment.
  • Strong communication and interpersonal skills.
  • Ability to think critically and make sound decisions.
  • Strong leadership and management skills.