Client Relations Specialist and Warehouse Support

2 weeks ago


Lafayette, Indiana, United States Habegger Full time

Position: Client Relations Specialist and Warehouse Support

Company: The Habegger Corporation

The Habegger Corporation is actively looking for a dedicated Client Relations Specialist and Warehouse Support. This role is ideal for individuals who are organized, responsible, and possess a strong customer service orientation. As a key representative of Habegger, you will play a vital role in fulfilling customer orders and engaging with clients through various communication channels.

Role Overview:

In this position, you will spend approximately 70% of your time interacting with customers at the front counter and 30% handling essential warehouse tasks. Your primary responsibilities will include:

  • Building and maintaining positive customer relationships.
  • Processing and fulfilling customer orders efficiently.
  • Executing necessary warehouse operations.

At Habegger, delivering an exceptional customer experience is our top priority. Therefore, it is crucial for our Client Relations Specialists to have a comprehensive understanding of customer needs and the ability to exceed their expectations. Additionally, maintaining timeliness, cleanliness, and promptness in all warehouse activities is essential.

Key Responsibilities:

  • Provide outstanding customer service through effective communication across various platforms.
  • Utilize opportunities to educate customers about our products and services.
  • Conduct customer transactions with the highest level of professionalism.
  • Assist with warehouse duties as required.
  • Respond to customer inquiries promptly and attentively.
  • Offer accurate information to assist customers in meeting their needs.
  • Establish personal connections with customers through friendly interactions.
  • Resolve customer issues efficiently and escalate when necessary.
  • Document customer interactions accurately for follow-up purposes.
  • Collaborate with colleagues to enhance communication and knowledge sharing.

Qualifications:

  • High School Diploma or GED is required.
  • Experience with forklifts or picker machines is preferred.
  • Background in the HVAC industry is advantageous.
  • Prior customer service experience is beneficial.
  • Proficiency in communicating with customers via phone and email.
  • Familiarity with inventory management processes.
  • Ability to perform some heavy lifting as needed.

Benefits:

  • 401k and profit-sharing options.
  • Comprehensive medical, dental, vision, and life insurance plans.
  • Opportunities for bonuses.
  • Career growth and development opportunities.

The Habegger Corporation is proud to be an Equal Opportunity Employer.



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