Service Coordinator
4 days ago
About Carrier
Carrier is a leading global provider of healthy, safe, and sustainable building and cold chain solutions. Our diverse workforce is dedicated to delivering exceptional services that make a difference in people's lives and the planet.
Job Summary
We are seeking an experienced Service Coordinator to join our team. The ideal candidate will have the ability to leverage technology to enhance communication and operational efficiency of our service branch.
Key Responsibilities
- Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated.
- Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.
- Partner with Service Manager & Service Operations Lead to prepare daily/weekly technician schedule.
- Proactively distribute work orders for jobs daily.
- Adhere to scheduling guidelines and work order priority to manage schedule.
- Coordinate parts deliveries for current and future jobs.
- Assist with the management and recording of non-productive technician time.
Requirements
- High School Diploma or GED.
- 1+ years of experience in Microsoft office products.
- 2+ years of experience in an office role as coordinator, administrator, and/or dispatcher.
Preferred Qualifications
- Associates Degree.
- Experience in the HVAC Service Industry.
- Experience with SAP and SalesForce.
- Team player with the ability to multitask and prioritize daily tasks.
- Excellent phone/communication skills.
Equal Opportunity Employer
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.
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