Customer Service Coordinator

3 weeks ago


Knoxville, Tennessee, United States Cross USA Full time
Customer Service Administrator Job Description

At Cross USA, we are seeking a highly organized and detail-oriented Customer Service Administrator to join our Process Solutions Group. As a key contributor to our day-to-day operations, you will provide exceptional customer service by working closely with our sales and customer service teams.

Key Responsibilities:
  • Manage customer requests and order acknowledgements in NetSuite to expedite processing.
  • Coordinate with service technicians to manage calibration equipment, including obtaining quotes, acquiring RMAs, and tracking on a Google spreadsheet.
  • Handle customer COI requests and manage customer compliance needs.
  • Close the loop on Principal Leads by updating portal information and submitting monthly sales funnels.
  • Track rentals and submit portal documents on projects.
Additional Responsibilities:
  • Support the Process Solutions Management team with various projects and tasks.
  • Attend ongoing vendor and process training to stay up-to-date on vendors and processes.
  • Assist with special customer support projects as requested by management.
Requirements:
  • High School/GED required; Associates or Bachelor's degree preferred.
  • 1-2 years of customer support experience or 3 years in wholesale distribution (preferred).
Competencies:
  • Computer literate and highly productive in a multi-window environment.
  • Excellent keyboard skills and attention to detail.
  • ERP literate, NetSuite preferred.
  • Excellent communication skills, especially phone and email communications.
  • Math and problem-solving skills.


  • Knoxville, Tennessee, United States Cross USA Full time

    {"Job Title": "Customer Service Administrator", "Job Description": "Job SummaryAs a key member of our Process Solutions Group, the Customer Service Administrator will provide exceptional customer service by working closely with our sales and customer service teams. This role is a critical component of our day-to-day operations, ensuring timely processing of...


  • Knoxville, Tennessee, United States Marshall Cleaning Service Llc Full time

    Job OverviewMarshall Cleaning Service LLC is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service and Sales Agent. As a key member of our team, you will be responsible for providing exceptional customer service, assisting with sales processes, and communicating with clients in a timely and professional...


  • Knoxville, Tennessee, United States Numotion Full time

    Customer Care Coordinator Job DescriptionAt Numotion, we are seeking a highly skilled and dedicated Customer Care Coordinator to join our team. As a key member of our organization, you will play a vital role in ensuring the success of our clients and partners.Key Responsibilities:Support our Assistive Technology Professionals in evaluating client needs for...


  • Knoxville, Tennessee, United States Numotion Full time

    Customer Care Coordinator Job DescriptionAt Numotion, we are seeking a highly skilled and dedicated Customer Care Coordinator to join our team. As a key member of our team, you will play a vital role in ensuring the timely and efficient delivery of customized wheelchairs and other rehabilitation equipment to our clients.Key Responsibilities:Support our...

  • Service Coordinator

    2 weeks ago


    Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time

    Job SummaryAs a Service Coordinator at Covenant Health (Tennessee), you will play a vital role in ensuring the smooth operation of our Operating Room. Your primary responsibility will be to provide leadership and oversight for specialty areas, acting as a resource for the specialty area and responding to emergency needs as required.Key...


  • Knoxville, Tennessee, United States Paul Humphries - State Farm Agent Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.Key ResponsibilitiesEstablish and Maintain...


  • Knoxville, Tennessee, United States Harper Auto Wash Full time

    Job Title: Part Time Customer Experience ChampionWe are seeking a highly motivated and enthusiastic individual to join our team as a Part Time Customer Experience Champion at Harper Auto Wash. As a champion of customer satisfaction, you will play a crucial role in creating exceptional experiences for our customers.Key Responsibilities:Inspect finished...


  • Knoxville, Tennessee, United States D.R. Horton Full time

    About D.R. HortonD.R. Horton, Inc. is the largest homebuilder in the U.S., founded in 1978 and publicly traded on the New York Stock Exchange.Job SummaryWe are seeking a skilled Receptionist to join our team. The successful candidate will provide exceptional customer service, manage front desk operations, and support administrative tasks.Key...


  • Knoxville, Tennessee, United States Sephora Full time

    Your Role at Sephora:As a Sales and Service Coordinator, you will be a key player in our mission to provide an exceptional shopping experience for every client. You will support all aspects of sales and service initiatives, including paid services, events, classes, loyalty programs, cash handling, and training in your store.Key Responsibilities:Supporting...


  • Knoxville, Tennessee, United States Harper Auto Wash Full time

    Job SummaryAt Harper Auto Wash, we're not just looking for car cleaners - we're building a high-energy, customer experience obsessed team. If you're passionate about delivering exceptional customer service and creating memorable experiences, we want to hear from you!ResponsibilitiesInspect and Deliver Quality - Ensure every car that leaves our facility is...


  • Knoxville, Tennessee, United States D.R. Horton Full time

    About D.R. HortonD.R. Horton, Inc. is a leading homebuilder in the United States, founded in 1978 and publicly traded on the New York Stock Exchange.Job SummaryWe are seeking a skilled Receptionist to join our team at D.R. Horton. The successful candidate will provide exceptional customer service, manage front desk operations, and support administrative...


  • Knoxville, Tennessee, United States BHS Corrugated & Robotics Full time

    Job Title: Customer Service Specialist - Contract DivisionBHS Corrugated North America is seeking a skilled Customer Service Specialist to join our team in our Knoxville, TN facility. As a key member of our Contract Division, you will be responsible for coordinating all activities associated with contract support for corrugating rolls.Job Summary:The...


  • Knoxville, Tennessee, United States Mountain Commerce Bancorp, Inc. Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mountain Commerce Bancorp, Inc. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling customer transactions, and assisting with...


  • Knoxville, Tennessee, United States BHS Corrugated & Robotics Full time

    Job Title: Customer Service Specialist - Contract DivisionBHS Corrugated North America is seeking a skilled professional to join our team in our Knoxville, TN facility. As a Customer Service Specialist - Contract Division, you will be responsible for coordinating all activities associated with contract support for corrugating rolls.Key...


  • Knoxville, Tennessee, United States BHS Corrugated & Robotics Full time

    Job Title: Customer Service Specialist - Contract DivisionBHS Corrugated North America is seeking a skilled professional to join our team in our Knoxville, TN facility. As a Customer Service Specialist - Contract Division, you will be responsible for coordinating all activities associated with contract support for corrugating rolls.Key...


  • Knoxville, Tennessee, United States Sephora Full time

    Job Summary: As a Sales and Service Coordinator at Sephora, you will play a key role in providing an exceptional shopping experience for every client. You will support all aspects of sales and service initiatives, including paid services, events, classes, loyalty programs, cash handling, and training in your store. If you have a passion for retail sales and...


  • Knoxville, Tennessee, United States ELO Touch Full time

    Customer Care RMA SpecialistElo Touch Solutions is seeking a highly skilled Customer Care RMA Specialist to join our team. As a key member of our customer success organization, you will be responsible for providing exceptional service and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Manage the RMA process for...


  • Knoxville, Tennessee, United States RemX Full time

    Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at RemX in Knoxville, TN.Job Summary:As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Interface with CRM-based software to...


  • Knoxville, Tennessee, United States ELO Touch Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will be responsible for providing exceptional service and support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesManage RMA process for distribution partners, including initiating...


  • Knoxville, Tennessee, United States Elotouch Full time

    Customer Care SpecialistAt Elotouch, we're committed to delivering exceptional customer experiences. As a Customer Care Specialist, you'll play a critical role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Manage customer onboarding, building trust, and providing exceptional customer satisfaction.Actively...