Medical Services Coordinator

4 days ago


Knoxville, Tennessee, United States LifeStance Health Full time
Job Summary

The Medical Services Coordinator plays a vital role in ensuring the delivery of high-quality patient care at LifeStance Health. This position is responsible for coordinating medical care, providing support to patients and psychiatric clinicians, and ensuring quality customer service to in-person and remote patients and clinicians.

Key Responsibilities
  • Operational Excellence: Create a positive work environment, provide strong customer service, and communicate effectively with peers, clinicians, and patients.
  • Patient Support: Assist psychiatric clinicians with patient care, facilitate communication between patients, medical staff, and pharmacies, and manage phone systems.
  • Clinician Support: Provide general clinician support, coordinate with clinicians, and aid in the termination process for patients as needed.
Requirements
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).
  • Comfortable handling sensitive and confidential Information (HIPAA).
Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.



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