Customer Service Coordinator

4 days ago


Knoxville, Tennessee, United States Cross USA Full time
Customer Service Administrator Job Description

At Cross USA, we are seeking a highly organized and detail-oriented Customer Service Administrator to join our Process Solutions Group. As a key contributor to our day-to-day operations, you will provide exceptional customer service by working closely with our sales and customer service teams.

Key Responsibilities:
  • Manage customer requests and order acknowledgements in NetSuite to expedite processing.
  • Coordinate with service technicians to manage calibration equipment, including obtaining quotes, acquiring RMAs, and tracking on a Google spreadsheet.
  • Handle customer COI requests and manage customer compliance needs.
  • Close the loop on Principal Leads by updating portal information and submitting monthly sales funnels.
  • Track rentals and submit portal documents on projects.
Additional Responsibilities:
  • Support the Process Solutions Management team with various projects and tasks.
  • Attend ongoing vendor and process training to retain knowledge of vendors and processes.
  • Assist with special customer support projects as requested by management.
Requirements:
  • High School/GED required; Associates or Bachelor's degree preferred.
  • 1-2 years customer support experience or 3 years in wholesale distribution (preferred).
Competencies:
  • Computer literate and highly productive in a multi-window environment.
  • Excellent keyboard skills and attention to detail.
  • ERP literate, NetSuite preferred.
  • Excellent communication and problem-solving skills.


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