Customer Service Advocate II

5 days ago


Columbia, South Carolina, United States ASK Staffing Full time

About the Job

Career Opportunities with ASK Consulting in Columbia, SC

We are seeking a skilled Customer Service Advocate II to join our team at ASK Consulting in Columbia, SC. As a valued member of our team, you will be responsible for providing exceptional customer service to our clients.

Job Summary:

The Customer Service Advocate II role involves responding to customer inquiries in a prompt, accurate, and courteous manner. You will also be responsible for performing research as needed to resolve inquiries and ensuring effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.

Responsibilities:

  • Provide prompt, accurate, thorough, and courteous responses to all customer inquiries
  • Perform research as needed to resolve inquiries
  • Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries
  • Handle situations that may require adaptation of response or extensive research
  • Accurately document inquiries
  • Coordinate with other departments to resolve problems
  • Respond to, research, and/or assist with priority inquiries and special projects as required by management
  • Maintain accurate records on complaints and/or other customer comments, and make recommendations for changes to management
  • Follow through on complaints until resolved or reports to management as needed
  • Maintain basic knowledge of quality work instructions and company policies
  • Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
  • Assist with the training of new employees and cross-training of coworkers

About ASK Consulting

ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. We have 5 nationwide offices, two global delivery centers, and employees in 42 states. Our mission is to connect people with amazing opportunities and create an inclusive environment for all associates.

Benefits and Salary Information:

We offer a competitive salary range of $14-$16 per hour, based on experience, and excellent benefits package. This is a 3-month contract position with potential for extension. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



  • West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    In this critical role at BlueCross BlueShield of South Carolina, you will play a vital part in shaping the customer experience by delivering personalized and empathetic support to our members. As an HR Customer Service Advocate II, you will be the voice of the company, ensuring that every interaction leaves a positive impression and builds trust.About the...


  • Columbia, South Carolina, United States US Tech Solutions, Inc. Full time

    Job Title: Proactive Support SpecialistThe estimated salary for this position is $60,000 - $80,000 per year. This role provides an opportunity to work with a global staff augmentation firm, US Tech Solutions, Inc., that offers total workforce solutions. The ideal candidate will have 1 year of claims processing or customer service experience and possess...

  • Customer Advocate

    5 days ago


    West Columbia, South Carolina, United States Tri-State Horizons Inc. Full time

    About the RoleWe are hiring a Customer Advocate to join our team at Tri-State Horizons Inc. As a Customer Advocate, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our clients' products and services.You will work closely with our team to identify customer needs, develop solutions, and deliver...


  • Columbia, South Carolina, United States ASK Consulting Full time

    At ASK Consulting, we believe that exceptional customer service is key to building long-lasting relationships with our clients. As a Customer Service Advocate, you will have the opportunity to work with a talented team to deliver outstanding service and support to our customers.**Key Responsibilities:**Deliver prompt and accurate responses to customer...


  • Columbia, South Carolina, United States ASK Consulting Full time

    As a Customer Service Advocate at ASK Consulting, you will play a vital role in delivering exceptional customer service to our clients. We are committed to creating an inclusive environment for all associates and strive to connect people with amazing opportunities.**Job Description:**Job Responsibilities:Resolve Inquiries: Respond promptly and accurately to...


  • Columbia, South Carolina, United States Blue Cross and Blue Shield Association Full time

    We are seeking a highly skilled and detail-oriented Claims Customer Service Advocate I to join our team. As a Claims Customer Service Advocate I, you will play a critical role in processing claims and providing excellent customer service to our members.

  • Client Advocate

    5 days ago


    Columbia, South Carolina, United States ASK Consulting Full time

    Job Description:We are seeking a dedicated Client Advocate to join our team at ASK Consulting. As a Client Advocate, you will play a critical role in ensuring that our clients receive exceptional service and support.Your primary responsibilities will include responding to customer inquiries, resolving issues, and maintaining accurate records. You will also...


  • Columbia, South Carolina, United States ASK Consulting Full time

    About ASK Consulting:ASK Consulting is an award-winning technology and professional services recruiting firm that connects people with amazing opportunities. With 5 nationwide offices, two global delivery centers, and employees in 42 states, we are dedicated to creating an inclusive environment for all associates.**Job Summary:**We are seeking a highly...


  • Columbia, South Carolina, United States Sunrise Systems Inc Full time

    Are you a customer service enthusiast looking to take your career to the next level? We have an excellent opportunity for a Bilingual-Customer Service Representative to join our team at Sunrise Systems Inc.About the Role:Deliver exceptional customer experiences through inbound and outbound calls, emails, and other communication channels.Maintain performance...


  • Columbia, South Carolina, United States ASK Consulting Full time

    About the RoleWe are seeking a highly skilled Customer Service Advocate to join our team at ASK Consulting.The estimated salary for this position is $16.50 - $18.50 per hour, based on location and experience.Key ResponsibilitiesProvide exceptional customer service by responding promptly and accurately to complex inquiries via telephone, email, web, or...


  • West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    As a key member of the BlueCross BlueShield of South Carolina team, this role requires an individual with exceptional customer service skills to provide prompt and accurate responses to all inquiries. The ideal candidate will be able to handle non-routine inquiries that require deviation from standard procedures, perform research as needed to resolve issues,...


  • Columbia, South Carolina, United States MUSC Health & Medical University of SC Full time

    About the Role:We are seeking a highly skilled Registered Nurse II to join our Medical Telemetry team at MUSC Health & Medical University of SC.Job Summary:This challenging role requires a motivated and compassionate Registered Nurse II who can provide individualized, goal-directed patient care to families and patients at the competent level. You will...


  • Columbia, South Carolina, United States US Tech Solutions, Inc. Full time

    US Tech Solutions Job Description:As a Customer Service Advocate II at US Tech Solutions, you will be responsible for delivering exceptional customer experiences through prompt, accurate, and courteous responses to all customer inquiries. Your expertise in claims processing or customer service will enable you to perform research as needed to resolve complex...


  • Columbia, South Carolina, United States Agape Care Group Full time

    About the RoleAs a Registered Nurse with Agape Care Group, you will be a vital part of our team providing compassionate care to patients and their families. We are seeking dedicated individuals who share our commitment to delivering exceptional patient experiences.Key ResponsibilitiesProvide high-quality nursing care to patients in a hospice...


  • West Columbia, South Carolina, United States Segra Full time

    Fiber Network Engineer IIWe are seeking a skilled Fiber Network Engineer II to join our team at Segra. This role is responsible for the configuration and implementation of transmitters, receivers, amplifiers, multiplexers, and switches across our DWDM network.As a Fiber Network Engineer II, you will be working with various internal departments and vendors to...


  • Columbia, South Carolina, United States North Wind Solutions Full time

    Job Title: Network Operations Center System Administrator IIJob Summary: We are seeking a skilled System Administrator to join our team at North Wind Solutions. As a Network Operations Center System Administrator II, you will be responsible for monitoring and maintaining our network infrastructure, including core network infrastructure, authentication...


  • Columbia, South Carolina, United States ASK Staffing Full time

    Job OverviewAt ASK Consulting, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and resolving complex customer inquiries.


  • Columbia, South Carolina, United States State of South Carolina Full time

    Overview:We are seeking a dedicated Healthcare Professional II to join our team at the South Carolina Department of Juvenile Justice (DJJ). As a Registered Nurse II, you will provide direct nursing care to juveniles receiving services at one of our secure facilities.About Our Mission:The South Carolina Department of Juvenile Justice (DJJ) is committed to...


  • Columbia, South Carolina, United States MSCCN Full time

    Job Title: Customer Service CoordinatorCompany Overview: Hitachi Energy is an equal opportunity employer seeking a Customer Service Coordinator to join our team in Richland, MS.Estimated Salary: $60,000 - $80,000 per yearJob Description:We are looking for a highly motivated and organized individual to coordinate customer service activities, ensuring timely...


  • Columbia, South Carolina, United States BB BHF STORES LLC Full time

    Job OverviewBecoming an Account Representative at BB BHF Stores LLC is an exciting opportunity to grow your career in customer service. In this role, you will be responsible for managing customer accounts, performing sales and collections, and maintaining a positive showroom experience.As an Account Representative, you will be the primary point of contact...