Customer Service Advocate II
5 days ago
About the Job
Career Opportunities with ASK Consulting in Columbia, SC
We are seeking a skilled Customer Service Advocate II to join our team at ASK Consulting in Columbia, SC. As a valued member of our team, you will be responsible for providing exceptional customer service to our clients.
Job Summary:
The Customer Service Advocate II role involves responding to customer inquiries in a prompt, accurate, and courteous manner. You will also be responsible for performing research as needed to resolve inquiries and ensuring effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
Responsibilities:
- Provide prompt, accurate, thorough, and courteous responses to all customer inquiries
- Perform research as needed to resolve inquiries
- Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries
- Handle situations that may require adaptation of response or extensive research
- Accurately document inquiries
- Coordinate with other departments to resolve problems
- Respond to, research, and/or assist with priority inquiries and special projects as required by management
- Maintain accurate records on complaints and/or other customer comments, and make recommendations for changes to management
- Follow through on complaints until resolved or reports to management as needed
- Maintain basic knowledge of quality work instructions and company policies
- Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
- Assist with the training of new employees and cross-training of coworkers
About ASK Consulting
ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. We have 5 nationwide offices, two global delivery centers, and employees in 42 states. Our mission is to connect people with amazing opportunities and create an inclusive environment for all associates.
Benefits and Salary Information:
We offer a competitive salary range of $14-$16 per hour, based on experience, and excellent benefits package. This is a 3-month contract position with potential for extension. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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