HR Service Excellence Specialist

6 days ago


West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

As a key member of the BlueCross BlueShield of South Carolina team, this role requires an individual with exceptional customer service skills to provide prompt and accurate responses to all inquiries. The ideal candidate will be able to handle non-routine inquiries that require deviation from standard procedures, perform research as needed to resolve issues, and possess strong communication and problem-solving skills.

Job Summary

This HR Customer Service Advocate II role is responsible for delivering excellent customer experiences by providing timely and accurate support to customers. The successful candidate will be able to work in a fast-paced environment, think critically, and make sound decisions to resolve complex customer issues.

Key Responsibilities:
  • Provide prompt, courteous, and thorough responses to customer inquiries
  • Resolve customer complaints in a fair and efficient manner
  • Maintain accurate records of customer interactions
  • Collaborate with internal teams to ensure seamless customer experience

The estimated annual salary for this role is $43,000 - $63,000, depending on location and experience.



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