Proactive Support Specialist

6 days ago


Columbia, South Carolina, United States US Tech Solutions, Inc. Full time
US Tech Solutions Job Description:

As a Customer Service Advocate II at US Tech Solutions, you will be responsible for delivering exceptional customer experiences through prompt, accurate, and courteous responses to all customer inquiries. Your expertise in claims processing or customer service will enable you to perform research as needed to resolve complex inquiries and ensure effective customer relations. If you possess excellent communication skills, are proficient in operating multiple computer systems, and can handle high-stress situations with confidentiality, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Deliver exceptional customer experiences through prompt and accurate responses.
  • Perform research to resolve complex customer inquiries.
  • Maintain accurate records on customer complaints and make recommendations for changes to management.
  • Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.

Skills and Qualifications:
To succeed in this role, you must possess the following skills and qualifications:
  • 1 year of claims processing or customer service experience.
  • Excellent verbal and written communication skills.
  • Ability to handle confidential information with discretion.
  • Ability to learn and operate multiple computer systems effectively and efficiently.


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