Customer Service Coordinator

5 days ago


Columbia, South Carolina, United States MSCCN Full time

Job Title: Customer Service Coordinator

Company Overview: Hitachi Energy is an equal opportunity employer seeking a Customer Service Coordinator to join our team in Richland, MS.

Estimated Salary: $60,000 - $80,000 per year

Job Description:

We are looking for a highly motivated and organized individual to coordinate customer service activities, ensuring timely resolution of customer inquiries and issues. The successful candidate will possess excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Single point of contact for customers for all post-order transactions
  • Develop a knowledge of the customer, identify, and predict customer needs
  • Provide quotes, processing orders, acknowledgements, requests for information, etc.
  • Coordinate communication to and from customer, including product information, engineering, production, quality, test, shipping, service, warranty, etc.
  • Review customer order, verify customer information, and notes
  • Maintain customer records and documentation
  • Work with confidential customer information
  • Accurately log all customer interactions in data management system
  • Input and track orders, change notices, and cancellations
  • Respond to customer queries and product needs
  • Promptly identify and escalate customer issues for resolution
  • Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced environment
  • Answer incoming support requests via phone, email, or web portal

Qualifications:

  • High School diploma and 5-9 years of experience or a special combination of education and experience and/or demonstrated accomplishments
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States

Benefits:

  • Competitive salary range: $60,000 - $80,000 per year
  • Opportunity to work with a leading company in the industry
  • Chance to develop your skills and expertise in customer service


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