Genesys Developer

2 days ago


Tampa, Florida, United States Syntricate Technologies Full time
Job Title: Genesys Developer

Join Syntricate Technologies, a Minority Business Enterprise (MBE) Certified company, as a Genesys Developer. We are seeking a highly skilled professional to design and develop innovative Genesys solutions.

Key Responsibilities:
  • Design and develop Genesys Web messaging/Chat Bot solutions
  • Implement Genesys Digital Bot solutions
  • Design and implement Genesys SMS Solutions
  • Design and implement conversation flow for Chat bot and SMS channel
  • Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now
  • Design and implement Workforce management
  • Design and implement Genesys-Service CTI integration
  • Design and implement Genesys Self Service Portal
  • Design and implement Knowledge Management
  • Design and implement Genesys Agent Assist and Intelligent support queue routing
  • Build custom dashboard based on business requirement
  • Troubleshoot and resolve technical issues related to Genesys solutions
  • Provide technical support and guidance to ensure optimal performance and reliability
  • Collaborate with cross-functional teams to develop customized solutions
Requirements:
  • 5+ years of experience and proven experience with Genesys contact center technology
  • Strong understanding of telecommunications principles and contact center operations
  • Proficiency in configuring and troubleshooting Genesys software components
  • Excellent communication and teamwork skills
  • Ability to work independently and prioritize tasks effectively

We are an E-Verified Corporation and an Equal Employment Opportunity (EEO) Employer. If you are a motivated and experienced professional looking for a new challenge, please apply today.


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