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Genesys Contact Center Solutions Architect

2 months ago


Tampa, Florida, United States Diverse Lynx Full time
Job Summary

We are seeking a highly skilled Genesys contact center professional to join our team at Diverse Lynx LLC. As a Genesys Engage Developer, you will be responsible for designing, implementing, and maintaining Genesys contact center solutions.

Key Responsibilities
  • Configure and optimize contact center infrastructure to meet business requirements.
  • Integrate Genesys software with existing systems and applications.
  • Troubleshoot and resolve technical issues related to Genesys solutions.
  • Provide technical support and guidance to ensure optimal performance and reliability.
  • Collaborate with cross-functional teams to develop customized solutions.
Requirements
  • 5+ years of experience with Genesys contact center technology.
  • Strong understanding of telecommunications principles and contact center operations.
  • Proficiency in configuring and troubleshooting Genesys software components.
  • Excellent communication and teamwork skills.
  • Ability to work independently and prioritize tasks effectively.
About Us

Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company.