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Genesys Contact Center Solutions Architect
2 months ago
We are seeking a highly skilled Genesys contact center professional to join our team at Diverse Lynx LLC. As a Genesys Engage Developer, you will be responsible for designing, implementing, and maintaining Genesys contact center solutions.
Key Responsibilities- Configure and optimize contact center infrastructure to meet business requirements.
- Integrate Genesys software with existing systems and applications.
- Troubleshoot and resolve technical issues related to Genesys solutions.
- Provide technical support and guidance to ensure optimal performance and reliability.
- Collaborate with cross-functional teams to develop customized solutions.
- 5+ years of experience with Genesys contact center technology.
- Strong understanding of telecommunications principles and contact center operations.
- Proficiency in configuring and troubleshooting Genesys software components.
- Excellent communication and teamwork skills.
- Ability to work independently and prioritize tasks effectively.
Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company.