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Genesys Contact Center Solutions Expert

2 months ago

Tampa, Florida, United States Syntricate Technologies Full time

**Job Title:** Genesys Contact Center Consultant

**Location:** Remote

**Duration:** Contract

**Job Description:**

We are seeking a highly skilled Genesys Contact Center Consultant to join our team at Syntricate Technologies. As a key member of our team, you will be responsible for designing, implementing, and maintaining Genesys contact center solutions that meet the evolving needs of our clients.

**Key Responsibilities:**

  • Design and implement Genesys contact center solutions that meet business requirements
  • Configure and optimize contact center infrastructure to ensure maximum efficiency and effectiveness
  • Integrate Genesys software with existing systems and applications to ensure seamless communication
  • Troubleshoot and resolve technical issues related to Genesys solutions in a timely and efficient manner
  • Provide technical support and guidance to ensure optimal performance and reliability of Genesys solutions
  • Collaborate with cross-functional teams to develop customized solutions that meet client needs

**Requirements:**

  • 5+ years of experience in Genesys contact center technology
  • Strong understanding of telecommunications principles and contact center operations
  • Proficiency in configuring and troubleshooting Genesys software components
  • Excellent communication and teamwork skills
  • Ability to work independently and prioritize tasks effectively

**About Syntricate Technologies:**

We are a leading provider of IT services and solutions, with a strong focus on delivering high-quality services to our clients. Our team is passionate about innovation and excellence, and we are committed to helping our clients achieve their goals.