Genesys Solutions Architect
2 months ago
Location - Remote
Job Type - Long Term Contract
Job Overview
As a Genesys Solutions Architect, you will play a pivotal role in the design and implementation of advanced communication solutions. Your expertise will be essential in creating seamless customer interactions across various channels.
Key Responsibilities:
- Design and develop innovative Genesys Web messaging and Chat Bot solutions.
- Implement comprehensive Genesys Digital Bot strategies.
- Establish effective Genesys SMS communication frameworks.
- Craft and optimize conversation flows for Chat Bot and SMS channels.
- Build custom integrations to extract and manage data from enterprise systems, such as Service Now.
- Implement Workforce Management solutions to enhance operational efficiency.
- Facilitate Genesys-Service CTI integration for improved connectivity.
- Develop and manage a Genesys Self-Service Portal.
- Establish Knowledge Management systems to support user inquiries.
- Implement Genesys Agent Assist and intelligent queue routing for enhanced customer service.
- Create custom dashboards tailored to business needs.
- Troubleshoot and resolve technical challenges related to Genesys solutions.
- Provide expert technical support to ensure optimal system performance.
- Collaborate with cross-functional teams to deliver tailored solutions.
- Minimum of 5 years of experience with Genesys contact center technologies.
- Strong grasp of telecommunications principles and contact center dynamics.
- Proficient in configuring and troubleshooting Genesys software components.
- Exceptional communication and collaboration skills.
- Ability to work autonomously and manage priorities effectively.
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