Genesys Solutions Architect

2 months ago


Tampa, Florida, United States Diverse Lynx Full time
Position - Genesys Solutions Architect
Location - Remote
Job Type - Long Term Contract

Job Overview
As a Genesys Solutions Architect, you will play a pivotal role in the design and implementation of advanced communication solutions. Your expertise will be essential in creating seamless customer interactions across various channels.

Key Responsibilities:
  • Design and develop innovative Genesys Web messaging and Chat Bot solutions.
  • Implement comprehensive Genesys Digital Bot strategies.
  • Establish effective Genesys SMS communication frameworks.
  • Craft and optimize conversation flows for Chat Bot and SMS channels.
  • Build custom integrations to extract and manage data from enterprise systems, such as Service Now.
  • Implement Workforce Management solutions to enhance operational efficiency.
  • Facilitate Genesys-Service CTI integration for improved connectivity.
  • Develop and manage a Genesys Self-Service Portal.
  • Establish Knowledge Management systems to support user inquiries.
  • Implement Genesys Agent Assist and intelligent queue routing for enhanced customer service.
  • Create custom dashboards tailored to business needs.
  • Troubleshoot and resolve technical challenges related to Genesys solutions.
  • Provide expert technical support to ensure optimal system performance.
  • Collaborate with cross-functional teams to deliver tailored solutions.
Qualifications:
  • Minimum of 5 years of experience with Genesys contact center technologies.
  • Strong grasp of telecommunications principles and contact center dynamics.
  • Proficient in configuring and troubleshooting Genesys software components.
  • Exceptional communication and collaboration skills.
  • Ability to work autonomously and manage priorities effectively.
Diverse Lynx LLC is committed to fostering an inclusive workplace. We welcome applications from all qualified individuals and evaluate candidates based solely on their abilities and competencies.

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