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Front Desk Representative

2 months ago

Hanover, New Hampshire, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. Plus, unique perks like on-site wellness programs, local discounts, and employee rates on hotel stays. We're also committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Job Summary

We're seeking a Guest Service Agent to join our team who is passionate about delivering exceptional customer service and ensuring our guests have a wonderful experience. As a key member of our front office team, you'll be responsible for greeting customers, handling registration, and providing accurate information about our hotel and local attractions.

Responsibilities

• Greet customers with a friendly and sincere welcome, using a positive and clear speaking voice to understand their needs and respond with appropriate action.
    • Complete the registration process by inputting and retrieving information from our computer system, confirming pertinent details like room rate and number of guests.
    • Promote our hotel's marketing programs and make appropriate selections of rooms based on guest needs.
    • Verify and imprint credit cards for authorization, handle cash, and balance an assigned house bank.
    • Post charges to guest rooms and house accounts using our computer system.
    • Answer the telephone using positive and clear English communication, input messages into the computer, and retrieve mail and packages for customers as requested.
    • Close guest accounts at check-out and ascertain satisfaction, negotiating compromises as needed.
    • Remain calm and alert during emergency situations and heavy hotel activity, resolving complications like location changes or credit issues.
    • Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.

Requirements

• High school diploma preferred.
    • No prior experience required, but prior hospitality experience is preferred.
    • Individuals must meet minimum bonding standards.
    • All employees must maintain a neat, clean, and well-groomed appearance.
    • Applicants with additional language skills are preferred.