Service Desk Associate

2 weeks ago

Hanover, United States Weis Markets Full time

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS

Location Address:

860 Carlisle Street
Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Service Desk Associate is responsible for the functions below, in addition to other duties as assigned:

  • Greets customers cheerfully and answers customer questions to best of ability. Contacts management or department associates whenever necessary to provide resolution. May open or close Service Desk depending on shift. Answers incoming calls and makes pages over intercom.
  • Completes lottery, bill pay and Western Union transactions while adhering to company and legal regulations. Follows company and legal guidelines for tobacco sales.
  • Performs refunds or exchanges while following company policy to ensure a quality customer service experience. Communicates pricing, quality, and other concerns to appropriate managers/associates.
  • Responsible to keep desk area clean and organized. Completes necessary logs for store compliance policies.
  • Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer's cart.
  • Responsible for all tenders including cash, checks, debit/credit slips and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding excessive overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
  • Maintains knowledge of store layout to answer customer questions. Maintains knowledge of weekly ads, advertised and in-store specials, and special promotions in order to answer customer questions, generate sales by suggestive selling and to assure accuracy in ringing up merchandise.
  • Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
  • May complete other duties of staff as required by management.


SUPERVISORY RESPONSIBILITIES

This position currently has no supervisor responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a high school diploma or general education degree (GED). No prior experience required.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

  • Front Desk Supervisor

    2 months ago

    Hanover, United States Aimbridge Hospitality Full time

    FOSSE EXPERIENCE IS PREFERRED The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/ Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel

  • Help Desk Specialist

    7 days ago

    Hanover, Pennsylvania, United States Weis Markets Full time

    Weis Markets is seeking a skilled Service Desk Associate to join our retail grocery team!Deliver exceptional customer experiences by providing warm and welcoming interactionsRespond to customer inquiries with accurate and timely solutionsCollaborate with management and team members to achieve business objectivesAs a Service Desk Associate, you will be an...

  • Front Desk Coordinator

    5 days ago

    Hanover, Pennsylvania, United States Pennsylvania Cancer Specialists and Research Institute Full time

    Job Description:At Pennsylvania Cancer Specialists and Research Institute, we are seeking a highly motivated and detail-oriented Front Desk Coordinator to join our team. As a key member of our patient services team, you will play a vital role in ensuring the smooth operation of our front desk and providing exceptional patient care.Key...

  • Customer Service Representative

    7 days ago

    Hanover, Pennsylvania, United States Weis Markets Full time

    Weis Markets is seeking a skilled Service Desk Associate to join our Retail Grocery team.Deliver exceptional customer experiences by providing timely and accurate assistance to customers.Collaborate with management and team members to resolve customer inquiries and concerns.Stay up-to-date on company policies and procedures to ensure seamless customer...

  • Front Desk Agent

    6 days ago

    Hanover, United States Residence Inn Arundel Mills Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    2 months ago

    Hanover, United States Residence Inn Arundel Mills Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Evening Library Services Associate

    2 weeks ago

    Hanover, New Hampshire, United States Dartmouth College Full time

    Position Title: Information Access AssistantOverview:Dartmouth College is seeking a dedicated Information Access Assistant to join our Access Services team. This full-time role focuses on delivering exceptional customer service at the Baker-Berry Library circulation desk during evening hours.Key Responsibilities:- Provide comprehensive patron service at the...

  • Customer Support Specialist

    1 week ago

    Hanover Hills, Maryland, United States Altus Technology Solutions Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Altus Technology Solutions. As a key member of our Enterprise IT team, you will be responsible for providing top-notch technical support and service desk services to our clients.Key ResponsibilitiesProvide first contact resolution for Tier 1...

  • Help Desk

    1 month ago

    Hanover, United States CRC Companies Full time

    Job DescriptionJob DescriptionAbout CRC CompaniesGrounded in a 100-year heritage of assured performance, we are operations experts with deep experience in originating, running, and sustaining significant assets for the long term. Our people see purpose beyond the built environment, creating value – and improving lives – through superior execution,...

  • Operations: Cloud Application Service Desk Subject Matter Expert

    1 week ago

    Hanover, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for Operations Cloud Application Service Desk SME to Support DOD Cloud applications in Operations Center/Service Desk environment. This position will be located in Hanover, MD and will be a hybrid-remote with the United States position.  The position will require one 12 hours shift per week on site. Responsibilities:...

  • Front Desk Agent 15/hour

    3 months ago

    Hanover, United States TownePlace Suites Arundel Mills Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Customer Support Specialist

    1 week ago

    Hanover Hills, Maryland, United States Altus Technology Solutions Full time

    Job DescriptionJob Summary:Altus Technology Solutions is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Enterprise IT support team, you will be responsible for providing top-notch technical support to our customers.Key Responsibilities:Provide first contact resolution for Tier 1 (Service Desk) and Tier 2...

  • Front Desk Representative

    11 hours ago

    Hanover, Maryland, United States Residence Inn Arundel Mills Full time

    Job SummaryAs a Front Desk Agent at Residence Inn Arundel Mills, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.Key Responsibilities:Guest Service: Greet and welcome guests, respond to inquiries, and resolve any issues in a...

  • Food Service Associate

    1 week ago

    Hanover, Pennsylvania, United States Dartmouth College Full time

    Position Title: Food Service Associate Location: Dartmouth College Dining Facilities Position Overview: Under close supervision, the Food Service Associate is responsible for preparing and organizing serving areas within the college dining establishments. This role involves serving meals to patrons, managing leftover food items, and maintaining cleanliness...

  • Customer Service Associate

    7 days ago

    Hanover, Pennsylvania, United States Rural King Full time

    About UsRural King Farm and Home Store is dedicated to fostering a positive and fulfilling workplace for our team members. We provide avenues for advancement, competitive benefits, and a people-centric atmosphere, alongside the chance to collaborate with committed colleagues who are passionate about delivering outstanding service to our rural communities....

  • BDC Service Associate

    4 weeks ago

    Hanover, United States McGee Toyota of Hanover Full time

    Job DescriptionJob DescriptionDescription:Position Summary:The BDC Service Associate is responsible for handling potential service opportunities. This position is an extension of the service advisor and service coordinator roles in handling inbound and outbound phone calls, emails, text messages, chats, and social media chat conversations. The intension is...

  • Front Desk Representative

    2 days ago

    Hanover, Maryland, United States Residence Inn Arundel Mills Full time

    Job Summary:As a Front Desk Agent at Residence Inn Arundel Mills, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operations.Key Responsibilities:Register guests and process...

  • Custodial Services Associate

    1 week ago

    Hanover, Pennsylvania, United States Alternative HR LLC Full time

    Job OverviewAlternative HR LLC is seeking a dedicated full-time Custodial Services Associate to maintain a clean and welcoming environment. This role involves working Monday through Friday, with potential for weekend shifts in the future.Position ResponsibilitiesThe Custodial Services Associate will be responsible for ensuring the overall cleanliness of the...

  • Food Service Associate

    2 weeks ago

    Hanover, Pennsylvania, United States Dartmouth College Full time

    Position Title: Food Service Associate Location: Dartmouth College Dining Facilities Position Overview: Under direct supervision, the Food Service Associate is responsible for preparing and organizing serving areas and dining spaces within the college's dining services. This role involves serving meals to patrons, managing leftover food items, and...

  • Food Service Associate

    2 weeks ago

    Hanover, New Hampshire, United States Dartmouth College Full time

    Position Title: Food Service Associate Location: Courtyard Cafe Position Purpose: Under close supervision, the Food Service Associate is responsible for setting up and organizing serving lines and dining areas within the college dining facilities. This role involves serving food from counters and steam tables to patrons, as well as managing leftover food...