Front Desk Associate

4 weeks ago


Hanover, New Hampshire, United States Hanover Inn at Dartmouth College Full time

About Us: At Hanover Inn at Dartmouth College, we value our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary: We are seeking a Guest Service Agent to join our team who is passionate about customer service and ensuring our guests have a wonderful experience. The ideal candidate will be a dedicated, hard-working individual who is driven by making a difference.

Responsibilities:

  • Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, and respond to requests with appropriate action and accurate information.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details, and promoting hotel marketing programs.
  • Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank, and accept and record vouchers, travelers checks, and other forms of payment.
  • Promptly answer the telephone using positive and clear English communication, input messages into the computer, and retrieve messages and communicate their content to the guest.
  • Close guest accounts at time of check out and ascertain satisfaction, and in the event of dissatisfaction, negotiate compromise.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

Requirements:

  • High school diploma preferred.
  • No prior experience required, but prior hospitality experience is preferred.
  • No special licenses required, but individuals must meet the minimum bonding standards.
  • All employees must maintain a neat, clean, and well-groomed appearance.
  • Applicants with additional language skills are preferred.


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