Front Desk Associate
4 weeks ago
About Us: At Hanover Inn at Dartmouth College, we value our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
Job Summary: We are seeking a Guest Service Agent to join our team who is passionate about customer service and ensuring our guests have a wonderful experience. The ideal candidate will be a dedicated, hard-working individual who is driven by making a difference.
Responsibilities:
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, and respond to requests with appropriate action and accurate information.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details, and promoting hotel marketing programs.
- Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank, and accept and record vouchers, travelers checks, and other forms of payment.
- Promptly answer the telephone using positive and clear English communication, input messages into the computer, and retrieve messages and communicate their content to the guest.
- Close guest accounts at time of check out and ascertain satisfaction, and in the event of dissatisfaction, negotiate compromise.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Requirements:
- High school diploma preferred.
- No prior experience required, but prior hospitality experience is preferred.
- No special licenses required, but individuals must meet the minimum bonding standards.
- All employees must maintain a neat, clean, and well-groomed appearance.
- Applicants with additional language skills are preferred.
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