![Hanover Inn at Dartmouth College](https://media.trabajo.org/img/noimg.jpg)
Front Desk Agent
1 month ago
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description:The Hanover Inn has a rich legacy of hospitality stretching all the way back to its humble beginning back in 1780 when the Inn first welcomed guests as a Tavern. Notable guests have included Presidents Monroe, Wilson, F.D.R., Eisenhower, Nixon, and Reagan. George Washington did not sleep at the inn but Booker T. Washington did. Entertainers have included Kirk Douglas, Ella Fitzgerald, Joan Baez, Art Linkletter, Mary Tyler Moore, Burt Bacharach, Duke Ellington, Lillian Gish and B.B. King. The list of writers includes F. Scott Fitzgerald, J.D. Salinger, Sinclair Lewis, Carl Sandburg, Robert Frost, and Dr. Seuss.
Overview:At the Hanover Inn Dartmouth, we pride ourselves on being a great place to work With its Historic New England charm and farm to table restaurant, you cant miss the opportunity to be part of a growing team What sets us apart? Our culture, full benefit plans, including 401k with a company match, and high starting wages with shift differential pay and increase after 90 days We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Hanover Inn Dartmouth can mean for you
We are looking for a Guest Service Agent to join our family who is passionate about customer service and ensuring our guests are having a wonderful experience. We are looking for a dedicated, hard-working person who is driven by making a difference
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Qualifications:
Education:
High school diploma preferred.
Experience:
No prior experience required. Prior hospitality experience preferred.
Licenses or certificates:
No special licenses required. Individuals are required to meet the minimum bonding standards.
Grooming:
All employees must maintain a neat, clean and well groomed appearance (specific standards available).
Other:
Applicants with additional language skills preferred.
-
Front Desk Agent
2 months ago
Hanover, United States Residence Inn Arundel Mills Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
1 day ago
Hanover, United States Residence Inn Arundel Mills Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...
-
Front Desk Agent 15/hour
3 months ago
Hanover, United States TownePlace Suites Arundel Mills Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Supervisor
2 months ago
Hanover, United States Aimbridge Hospitality Full timeFOSSE EXPERIENCE IS PREFERRED The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/ Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel
-
Front Desk Agent
7 days ago
Hanover, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...
-
Guest Service Agent
4 weeks ago
Hanover, United States Hanover Hilton Garden Inn Full timeJob DescriptionJob DescriptionGuest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! PM Shift NeededWhat We Offer: Career advancement opportunitiesEmployee...
-
Front Desk Coordinator
9 hours ago
Hanover, Pennsylvania, United States Pennsylvania Cancer Specialists and Research Institute Full timeJob Description:At Pennsylvania Cancer Specialists and Research Institute, we are seeking a highly motivated and detail-oriented Front Desk Coordinator to join our team. As a key member of our patient services team, you will play a vital role in ensuring the smooth operation of our front desk and providing exceptional patient care.Key...
-
Front Desk Representative
5 days ago
Hanover, New Hampshire, United States Pyramid Global Hospitality Full timeAbout UsAt Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...
-
Front Desk Representative
5 days ago
Hanover, New Hampshire, United States Pyramid Global Hospitality Full timeAbout UsAt Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...
-
Front Desk Representative
3 days ago
Hanover, New Hampshire, United States Pyramid Global Hospitality Full timeAbout UsAt Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...
-
Front Desk Coordinator
2 months ago
Hanover, United States Pennsylvania Cancer Specialists and Research Institute Full timeOur caring and educated staff remains dedicated to providing insightful, compassionate care to all of our patients. We understand that every person is unique and we strive to ensure that our patients achieve not only the best possible outcome for their cancer treatment, but also the highest quality care and service during and after treatment. With Medical...
-
Service Desk Associate
2 weeks ago
Hanover, United States Weis Markets Full timeLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 860 Carlisle Street Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Service Desk Associate is responsible for the...
-
Customer Support Consultant
1 month ago
Hanover, United States Themis Insight Full timeThemis Insight solves difficult business, IT, and analytic problems by addressing the whole problem – not just the symptoms – using interdisciplinary approaches that are both practical and innovative. We provide fresh alternatives to ordinary, mainstream consulting firms through small, highly skilled, and hand-picked teams that can meet clients'...
-
Front Office Associate
3 months ago
Hanover Park, United States Arch Dental Full timeJob DescriptionJob DescriptionPrimary Dental Care, located in Hanover Park, IL, is looking for someone awesome to join the team! Dr. Kavita Shah, a highly respected and established dentist, is proud to serve Hanover Park community. The close-knit team is looking to add a front desk associate to help deliver the best care to their patients. The ideal...
-
Night Auditor
1 day ago
Hanover, United States TownePlace Suites Arundel Mills Full timeResumen del trabajoSUNDAY-THURSDAY SHIFTS OF 11PM-7AM The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions...
-
Medical Front Office Coordinator, OBGYN
4 weeks ago
Hanover, United States University of Maryland Medical System Full timeJob Description Shift Schedule: Full-Time/Days Monday - Friday 6:30AM - 5:00PM, hours vary, Rotational Saturdays Location: Baltimore Washington Medical Center General Summary Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling,...
-
Patient Access Representative
6 hours ago
Hanover, Pennsylvania, United States Pennsylvania Cancer Specialists and Research Institute Full timeJob Description:At Pennsylvania Cancer Specialists and Research Institute, we are seeking a highly motivated and detail-oriented Front Desk Coordinator to join our team. As a key member of our patient services team, you will play a vital role in ensuring the smooth operation of our front desk and providing exceptional patient care.Key...
-
Night Auditor
6 days ago
Hanover, United States Live! Casino and Hotel Maryland Full timeOverview: Why We Need Your Talents: The Maryland Live! Hotel Night Auditor is reponsible for the Check in/Check out procedures of hotel guests courteously and efficiently, and to the service levels expected in a four star property; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Work as...
-
Office Assistant
1 week ago
Hanover, United States Select Physical Therapy Full timeOverview At Select Physical Therapy, we believe in the power of exceptional customer service, and our office assistant excels at delivering just that. Join our team and become a part of our dynamic and patient-focused culture, where every individual is encouraged to thrive and make a difference. Office Assistant Job Summary - To maintain the overall...
-
Medical Assistant
3 months ago
Hanover, United States Choice Pain & Rehabilitation Center Full timeJob DescriptionJob DescriptionJob descriptionMedical Assistant / Front Desk ReceptionistFull-time / Monday to Friday (no weekends)Office Locations: Rosedale MD (primary), Dundalk MD (as needed)Front Desk RepresentativeThe Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance...