Front Desk Representative
2 weeks ago
The Hanover Inn at Dartmouth College is a historic hotel with a rich legacy of hospitality dating back to 1780. We pride ourselves on being a great place to work, with our Historic New England charm and farm-to-table restaurant. Our culture is built on personal development, people, and a desire for our team members to succeed.
Job SummaryWe are seeking a Guest Service Agent to join our team who is passionate about customer service and ensuring our guests have a wonderful experience. As a Guest Service Agent, you will be responsible for greeting customers, handling room assignments, and providing exceptional service to our guests.
Responsibilities- Greet customers with a friendly and sincere welcome, using positive and clear English communication.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, and promoting hotel marketing programs.
- Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank.
- Promptly answer the telephone and input messages into the computer.
- Close guest accounts at time of check-out and ascertain satisfaction, negotiating compromise as needed.
- Remain calm and alert during emergency situations and heavy hotel activity, resolving complications and fielding guest complaints.
We are looking for a dedicated and hard-working individual who is driven by making a difference. No prior experience is required, but prior hospitality experience is preferred. All employees must maintain a neat, clean, and well-groomed appearance. Applicants with additional language skills are preferred.
What We OfferWe offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. We also provide ongoing training and development opportunities to help our team members build the skills and knowledge they need to advance their careers.
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Front Desk Representative
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Hanover, New Hampshire, United States Hanover Inn at Dartmouth College Full timeAbout UsThe Hanover Inn at Dartmouth College is a historic hotel with a rich legacy of hospitality dating back to 1780. We pride ourselves on being a great place to work, with a culture that values personal development, people, and a desire for our team members to succeed.Our Core ValuesWe believe that each member of our team has a key part to play in...
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Hanover, New Hampshire, United States Hanover Inn at Dartmouth College Full timeAbout UsThe Hanover Inn at Dartmouth College is a renowned hospitality institution with a rich legacy of providing exceptional guest experiences. Our commitment to excellence is reflected in our dedication to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing.Our CultureWe pride ourselves on being a great...
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