Kiehl's Since 1851, Retail Keyholder

2 weeks ago


Glendale, California, United States L Oreal USA Full time
Kiehl's Since 1851, Keyholder

About Us:

For over a century, L'Oréal has committed its resources, creativity, and scientific expertise exclusively to one domain: Beauty. Our mission is to provide every individual globally with the finest beauty products in terms of quality, effectiveness, safety, integrity, and responsibility, catering to diverse beauty needs and aspirations.

At L'Oréal Luxe, we strive to deliver exceptional products and brand experiences that are truly unique. Our portfolio includes 21 brands, featuring prominent, aspirational, and multi-expert names such as Lancôme, Yves Saint Laurent, Giorgio Armani, Aesop, and Youth to the People.

Kiehl's Since 1851 originated as a traditional apothecary in New York City's East Village. Our distinctive formulations utilize natural ingredients sourced globally. At Kiehl's, we uphold a legacy of unwavering courtesy and traditional manners, reflected in our personalized service. We believe that improving the world begins in our own communities, which is why each of our locations engages in unique philanthropic initiatives.

Your Role:

We are excited to present an opportunity to become a part of the Kiehl's family as a Keyholder. This role is essential in supporting the Store Manager to achieve store sales objectives while also meeting individual sales targets set by the management team. You will provide exceptional customer service and cultivate customer relationships that encourage repeat business. Your responsibilities will include executing both short-term and long-term strategies to meet goals aligned with the store's business plan. You will be accountable for product and brand presentation while ensuring the store remains organized and tidy.
  • Deliver a premier experience to customers
  • Maintain standards of customer service excellence
  • Lead in productivity
  • Ensure regular attendance and punctuality for all scheduled shifts
  • Assist the Store Manager in achieving store sales objectives alongside individual sales targets
  • Enforce company policies and procedures
  • Perform opening and closing procedures for the store
  • Provide training to new store personnel
  • Effectively implement visual directives, educational selling tools, and customer service standards
  • Carry out other job-related duties as assigned
Qualifications:

Required:
  • Experience in retail and/or cosmetics preferred
  • Prior experience as a key holder preferred
  • Customer service experience
  • Strong communication skills
  • Analytical abilities
  • Basic computer proficiency
  • Willingness to work flexible hours, including nights and weekends
  • High School Diploma or GED required
  • Must be at least 18 years old
Preferred:
  • Bilingual in Spanish or Mandarin
Physical Requirements:
Must be able to work on the sales floor for extended periods, navigate stairs and/or ladders as necessary, and regularly lift up to 25 lbs.

Benefits:
  • Salary Range: $16-$18
  • Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products)
  • Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More)
  • Employee Resource Groups (Think Tanks and Innovation Squads)
  • Access to Mental Health & Wellness Programs
Commitment to Diversity:
At L'Oréal, we are dedicated to fostering a diverse, inclusive, and innovative workplace. We welcome candidates from all backgrounds and encourage you to apply even if your experience does not align perfectly with the qualifications listed. We are an Equal Opportunity Employer and take pride in our diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices based on race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

Health & Safety:
Your safety is our top priority. We will proceed with caution and adhere to enhanced protection standards to ensure our workplaces are safe for all employees. We must all operate with a shared responsibility for each other's health and safety in mind.

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