Colon and Rectal Surgery Office Coordinator

7 days ago

Tulsa, Oklahoma, United States Saint Francis Health System Full time
Job Summary:

As a Patient Service Representative in the Colon and Rectal Surgery department at Saint Francis Health System, you will play a vital role in facilitating the effective delivery of patient care. Your primary responsibilities will include performing reception, registration, and billing functions in the front office, ensuring seamless communication with patients, providers, and staff.

Key Responsibilities:
  • Maintain exemplary patient satisfaction and participate as an engaged team member.
  • Greet and direct patients and visitors according to established office protocols.
  • Inform patients of delays in care and communicate schedule changes to physicians, clinical assistants, and other staff as appropriate.
  • Maintain and correct the environment for cleanliness and safety.
  • Schedule appointments, register demographic and billing information, and determine eligibility to accommodate patient care in the medical office.
  • Successfully use the Electronic Medical Record (EMR) and other computer applications to accomplish tasks according to policies and procedures.
  • Maintain medical records, including preparation of charts, filing of correspondence, and test results.
  • Prepare encounter forms and other supporting billing documentation.
  • Maintain and distribute provider schedules, including application of templates, hold times, etc.
  • Determine and collect co-pays and deductibles from patients.
  • Request payments of self-pay balances according to policies.
  • Responsible for preparation of cash receipts, bank deposits, and balancing of cash drawer on a daily basis.
  • Convert provider-written descriptions of diagnosis to appropriate ICD-9 codes.
  • Post charges and payments to patient accounts.
  • Review and correct rejected or denied claims.
  • Review and assist in collections of past due accounts.
  • Prepare phone notes for communication to the provider from patients, pharmacists, and other healthcare sources.
  • Make calls to patients to remind them of pending appointments or communication from the provider.
  • Distribute mail and other communication to patients, providers, and staff.
  • Determine eligibility and obtain authorization for services.
  • Schedule tests and appointments for referred services.
  • Track referrals made for specified services.
  • Participate in quality initiatives and safety functions.
  • Assist in identifying and ordering needed supplies.
  • Remain informed and compliant with current Health System, Warren Clinic, HIPAA, and OSHA policies and procedures.
Requirements:
  • High School Diploma or GED.
  • One (1) year experience.
  • Demonstrated PC skills.
  • Effective organization of multi-task role.
  • Understanding of healthcare delivery and billing processes in the medical office.
  • Ability to accurately record and interpret data.
  • Effective interpersonal, written, and oral communication skills.
  • Ability to organize and prioritize work in an effective and efficient manner.
Working Relationships:

You will work directly with patients and/or customers, as well as with other healthcare professionals and staff. You will frequently work with individuals at the director level or above.

EOE Protected Veterans/Disability

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