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Patient Service Representative: Colon and Rectal Surgery Specialist
2 months ago
As a Patient Service Representative in the Colon and Rectal Surgery department at Saint Francis Health System, you will play a vital role in ensuring the smooth operation of our front office. Your primary responsibility will be to provide exceptional patient satisfaction and participate as an engaged team member.
Key Responsibilities:- Maintain a clean and safe environment for patients and staff
- Greets and directs patients and visitors according to established office protocols
- Informs patients of delays in care and communicates schedule changes to physicians and staff
- Schedules appointments, registers demographic and billing information, and determines eligibility for patient care
- Successfully uses the Electronic Medical Record (EMR) and other computer applications to accomplish tasks according to policies and procedures
- Maintains medical records, prepares encounter forms, and distributes provider schedules
- Determines and collects co-pays and deductibles from patients and requests payments of self-pay balances according to policies
- Responsible for preparation of cash receipts, bank deposits, and balancing of cash drawer on a daily basis
- Converts provider-written descriptions of diagnosis to appropriate ICD-9 codes and posts charges and payments to patient accounts
- Reviews and corrects rejected or denied claims and assists in collections of past due accounts
- Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources
- Makes calls to patients to remind them of pending appointments or communication from the provider
- Distributes mail and other communication to patients, providers, and staff
- Determines eligibility and obtains authorization for services and schedules tests and appointments for referred services
- Tracks referrals made for specified services and participates in quality initiatives and safety functions
- Assists in identifying and ordering needed supplies and remains informed and compliant with current Health System, Warren Clinic, HIPAA, and OSHA policies and procedures
- High School Diploma or GED
- One (1) year experience in a healthcare setting
- Demonstrated PC skills and effective organization of multi-task role
- Understanding of healthcare delivery and billing processes in the medical office
- Ability to accurately record and interpret data and effective interpersonal, written, and oral communication skills
