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VP of Business Excellence

2 months ago

New York, New York, United States Compass Group Careers Full time
Job Title: VP of Business Excellence

Compass Group Careers is seeking a highly skilled and experienced VP of Business Excellence to join our team. As a key member of our leadership team, you will be responsible for driving business excellence across the Americas region.

Job Summary

The VP of Business Excellence will lead and inspire a small team of people who will support creating top-notch, innovative hospitality experiences for users, drive new business mobilizations, provide catering administration services, deliver business optimization initiatives, and tie it all together through strong project management for the region.

Key Responsibilities
  • Own business excellence for the Americas region and hold both self and team accountable to high standards across key areas of responsibility (user experience, business optimization, project management, new business mobilizations, and catering administration)
  • Champion user experience and hospitality within the region by partnering with operations leaders and global partners to set expectations around what great looks like, training teams to understand and live up to the expectations, and building systems and processes to ensure high standards are maintained and continuously improved
  • Focus efforts on unit-level enablement to ensure every single site has the tools, systems, and processes needed to deliver at the highest level of quality
  • Partner with Finance to ensure return on investments in efficiency efforts are captured and reported to key stakeholders
  • Build dashboards or other reporting mechanisms to ensure continual monitoring of data and progress against objectives
  • Lead a variety of projects, in partnership with stakeholders within and outside of the region, to drive operational excellence
  • Act as the bridge between Compass and Google stakeholders - keep everyone informed and aligned on strategy, priorities and operational delivery
  • Bring ideas and innovation from the wider Compass world and beyond to the Google account, and drive a culture of excellence and continuous improvement
  • Share key learnings, successes, and innovations across Americas region and more broadly with global teammates
  • Be a member of the Americas regional leadership team, sharing best practices, helping to define regional strategy, and taking part in ownership of regional success
  • Respond promptly and professionally to all inquiries (whether from client, Compass stakeholders, or regional teams)
  • Manage compliance to company and client standards, meet deadlines, champion safety culture, and deliver on budget
Requirements
  • MBA degree is preferred, or equivalent professional experience
  • Has a minimum of 8 years food service multi-unit management experience
  • Passion for hospitality, innovation and creative experiences
  • Project management experience
  • Ability to effectively communicate, motivate and interact with all levels within the organization
  • A proven track record of leadership - creating strategic vision, identifying successors, and inspire relentless hospitality
  • Proven coaching and teaching skills with peers, individuals, and teams
  • Creates a culture of food and workplace safety
  • Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
  • Demonstrates good judgment and decision making skills
  • Maintain a positive attitude under pressure and motivate team
  • General culinary knowledge of basic kitchen practices, protocols and procedures
  • Ability to maintain confidentiality
  • Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
  • Ability to work independently without creating silos, leveraging stakeholders as needed
  • Ability to work in a fast paced, changing environment
What We Offer
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Compass Group Careers is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.