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Customer Engagement Specialist

2 months ago

Wilmington, Delaware, United States Radiant Promotional Group, LLC Full time
Position Overview:

We are seeking a dedicated Call Center Sales Associate to enhance our customer engagement efforts at Radiant Promotional Group, LLC. Our organization is recognized as a leading provider of water purification solutions in the North East.

This role is essential in ensuring that our clients receive top-notch service throughout their purchasing journey. You will be responsible for facilitating communication between our customers and our sales team, ensuring a seamless experience.

Key Responsibilities:

  1. Respond to incoming calls and emails, addressing inquiries from both potential and existing customers.
  2. Schedule appointments for clients interested in our water purification systems.
  3. Resolve customer issues effectively to maintain high satisfaction levels.
  4. Assist with administrative tasks as needed.
  5. Deliver exceptional customer service consistently.

Benefits:

  • Competitive hourly wage starting at $18, plus commission for closed sales.
  • Standard 40-hour work week.
  • Incentives based on monthly performance.

Qualifications:

  • A minimum of 3 years of experience in a call center or customer service role is preferred.
  • Strong organizational skills and attention to detail.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Excellent verbal and written communication abilities.