Customer Experience Associate

2 days ago

Wilmington, Delaware, United States Ascena Full time

About Lane Bryant

Lane Bryant is a leading plus-size fashion brand that empowers women to express themselves through fashion. Our mission is to provide high-quality, stylish clothing that makes women feel confident and beautiful.

About the Role

We are seeking a Customer Specialist to join our team at Lane Bryant. As a Customer Specialist, you will be responsible for providing exceptional customer service, creating a welcoming store environment, and promoting our brand's values of inclusivity and self-expression.

The Impact You Can Have

In this role, you will have the opportunity to:

  • Welcome customers and engage with them to understand their needs and support their shopping experiences.
  • Share your knowledge of our products and services with customers to outfit and inspire them.
  • Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
  • Promote in-store events and company programs that support the brand.
  • Contribute to the store's success by maintaining the highest brand and execution standards.
  • Support an inclusive and welcoming store environment for customers and associates.

You'll Bring to the Role

  • Prior retail experience or customer-focused experience.
  • Passion for styling and love of working with people.
  • Flexible availability – including evenings, weekends, and holidays.
  • Ability to read, write, and communicate in English.
  • Proficient with technology, including an ability to operate store systems accurately.

Benefits

  • Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other KnitWell Group brands.
  • Support for your individual development plus opportunity for growth within our family of brands.
  • A culture of giving back – opportunities to support our philanthropic partners that benefit local communities.

Location: Store 7115- Mayfaire Town Ctr - Lane Bryant-Wilmington, NC 28405

Position Type: Regular/Part time

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