Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Specialist to join our team at DuPont Electronics and Industrial (E&I) in Wilmington, DE. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction.
Key Responsibilities- Manage customer orders from initial entry to product delivery, ensuring timely and accurate processing.
- Interface with customers, internal and external functional partners to build successful relationships and align resources towards zero-defect customer satisfaction.
- Utilize strong communication skills to translate customer needs into actionable information, driving decisions and prompt action.
- Analyze customer ordering patterns to anticipate needs and proactively address issues.
- Serve as a liaison with customers on administrative and technical matters, responding to inquiries and complaints in a timely manner.
- Review daily reports to proactively address and resolve issues, demonstrating flexibility and adaptability in a dynamic team environment.
- Investigate and drive timely resolution of customer disputes, making decisions within assigned Delegation of Authority (DOA) limits.
- Collaborate with Asset Schedulers and supply chain partners to assess and resolve material availability and supply issues.
- Engage with sales teams on customer issues, requests, pricing, and approvals, executing complex work processes through multiple systems and technology.
- Leverage internal resources to optimize customer satisfaction with cost-to-serve objectives for the business.
- Part-time position (20 hours/week).
- Bachelor's degree preferred but not required.
- Minimum 2 years of Customer Service experience or equivalent.
- Proficiency in SAP R/3 or another ERP system required.
- Intermediate to high-level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word, and SharePoint).
- Quick learner, especially when it comes to IT systems.
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
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