Customer Service Operations Specialist

4 weeks ago


Wilmington, Delaware, United States Amtrak - The National Railroad Passenger Corporation Full time


At Amtrak, we are seeking a highly skilled Sr. Customer Service Ops Specialist to join our team. In this role, you will participate in service disruption mitigation, routine customer service delivery and recovery, and policy interpretation for front-line employees and field managers. This is a 12-hour tour of duty in a 24/7 office, requiring strong communication and problem-solving skills. Key responsibilities include:

  • Participating in service disruption mitigation and recovery efforts
  • Providing routine customer service delivery and policy interpretation
  • Collaborating with front-line employees and field managers to resolve customer issues


This is an exciting opportunity to work in a fast-paced environment and make a real impact on customer satisfaction. If you have a passion for customer service and a strong background in operations, we encourage you to apply.



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